ImpactAcoustics/CablesToGo - pursuing the truth

P

PhilTheMan

Audiophyte
Edit: Read below for Impact Acoustics' Response. Contacting the company directly prior to making a (false in this case) accusation is probably a good idea from here on out - We all make mistakes. - Clint

I was very surprised to learn the ImpactAcoustics.com (AKA CableToGo) has stooped to a level of deception I figured the boys at AudioHolics would be all over. They are marketing their HDMI cables as certified, but when I checked the HDMI Organzation website (http://www.hdmi.org), they were not listed as a certified Adopter. Hmmm... So, I emailed the HDMI group, and they confirmed the their cables were indeed NOT certified (or in the process of becoming certified). I chatted this to a representative at ImpactAcoustics.com and I was told effectively "we aren't certified, because we don't want to pay licensing fee-that way we can sell our cables cheaper!" To me that says, "our customers are too dumb to verify our lies."

This is not like THX certification where a company has come up with a set of "standards" they feel a cable should meet-this the actual organization that governs this technology.

I'm not saying I wouldn't buy a cable from someone not on the list, I just don't like being lied to.

Does anybody else, think this is bad??? Or should we leave advertisors at AudioHolics alone? And pick on Monster and Audioquest :)
 
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mtrycrafts

mtrycrafts

Seriously, I have no life.
PhilTheMan said:
I was very surprised to learn the ImpactAcoustics.com (AKA CableToGo) has stooped to a level of deception I figured the boys at AudioHolics would be all over. They are marketing their HDMI cables as certified, but when I checked the HDMI Organzation website (http://www.hdmi.org), they were not listed as a certified Adopter. Hmmm... So, I emailed the HDMI group, and they confirmed the their cables were indeed NOT certified (or in the process of becoming certified). I chatted this to a representative at ImpactAcoustics.com and I was told effectively "we aren't certified, because we don't want to pay licensing fee-that way we can sell our cables cheaper!" To me that says, "our customers are too dumb to verify our lies."

This is not like THX certification where a company has come up with a set of "standards" they feel a cable should meet-this the actual organization that governs this technology.

I'm not saying I wouldn't buy a cable from someone not on the list, I just don't like being lied to.

Does anybody else, think this is bad??? Or should we leave advertisors at AudioHolics alone? And pick on Monster and Audioquest :)

Well, if they are advertising those cables as 'certified' and they are not, they are committing fraud on the public. Perhaps HDMI is interested in pursuing it?
 
jaxvon

jaxvon

Audioholic Ninja
Hmm...good catch! Not sure if it really makes a difference, but I'm definitely one to not take kindly to false advertising.
 
M

mustang_steve

Senior Audioholic
definate bad wording, saying it "meets of exceeds HDMI specifications" is a better way of saying it than "HDMI certified". Big difference is you can meet a spec, and boast without getting in trouble, but once you claim that you have been certified in that spec, that's deceptive.

The power of wordplay.
 
Good catch, guys - way to keep our advertisers honest. We'll follow up and let you know the results. My guess is an overzealous marketing person. Assuming this gets resolved quickly I don't see it as a very big deal in the scheme of things.

Note: Even we at Audioholics get caught assuming the worst sometimes! As noted below, the marketing people are quite correct in their claims. Let's all extend a bit of care next time prior to making any formal accusations.
 
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P

PhilTheMan

Audiophyte
Clint DeBoer said:
My guess is an overzealous marketing person. Assuming this gets resolved quickly I don't see it as a very big deal in the scheme of things.
We'll see about that. They are even using the HDMI logo - another big no-no acording to the HDMI site http://www.hdmi.org/manufacturer/trademark_logo_pub.asp

Only real adopters can use that.

Let us know how they respond-hopefully it was just an oversight.
 
J

Joe Cornwall

Enthusiast
HDMI Licensing

It's nice to see that folks on this forum will refrain from going off the deep end before they get all the facts! An amazing post, and an even more amazing thread... It's not like Impact Acoustics' phone number, web site, email and contact information isn't spread throughout this site - before accusing someone of "deception" I would hope the courtesy of a phone call or email would be in order. Since this is the Internet - and I'm no newbie, I know how some folks just wait for a chance to rage on-line - I guess my expectations should be somewhat tempered.

First let's discuss HDMI (and by extension DVI and even Firewire) licensing. The factory that produces the goods needs to purchase an expensive license to manufacture. Each product then needsto be tested in the HDMI testing laboratories. The simple fact is that EVERY IMPACT ACOUSTICS HDMI OR DVI CABLE IS LICENSED AND TESTED! Period. No exceptions.

Second, the license is not, and doesn't need to be, in the name of the sales organization. In this case we have used contract manufacturing. This is a common practice (Dae Ryung and others build Motorola branded cable boxes for an example) and doesn't imply the product isn't proprietary. Impact Acoustics contracts with a major manufacturer (Master Hill Electric) to produce our HDMI and DVI products to OUR specifications. If you look carefully at the following URL -

http://www.hdmi.org/about/adopters_founders.asp

- you will see Master Hill Electric Wire and Cable Co. LTD listed.

BTW, what you won't see there is Monster Cable, Belkin, Audioquest, or any other traditional cable manufacturer. There is a reason for that. They all use contract manufacturing for this type of product, too! Are there other threads roasting those folks for this same issue?

I would very much like to know the name of the "customer service rep" that PhilTheMan spoke with. Certainly that individual needs a bit of training. I hope Phil will pass along that vital bit so it can be addressed appropriately. At the very least the exact time of the call (if you don't remember the CSR's name, Phil) will help me to get to the bottom of this.

For anyone who remains skeptical, I'd be happy to fax along a letter of declaration from Master Hill Electric naming the exact skus (model numbers) that we have contracted for production and licensing. All you need to do is ask.

I hope this helps to clear up a confusing situation and I certainly invite ANY Audioholics reader or Impact Acoustics customer with questions about our products, licensing, or business practices to contact me directly.

Joseph D. Cornwall
Business Development Manager
Impact Acoustics
1501 Webster Street
Dayton, OH 45404
Toll Free (877) 283-9737 x332
Direct Dial (937) 224-0639
www.impactacoustics.com

PhilTheMan said:
I was very surprised to learn the ImpactAcoustics.com (AKA CableToGo) has stooped to a level of deception I figured the boys at AudioHolics would be all over. They are marketing their HDMI cables as certified, but when I checked the HDMI Organzation website (http://www.hdmi.org), they were not listed as a certified Adopter. Hmmm... So, I emailed the HDMI group, and they confirmed the their cables were indeed NOT certified (or in the process of becoming certified). I chatted this to a representative at ImpactAcoustics.com and I was told effectively "we aren't certified, because we don't want to pay licensing fee-that way we can sell our cables cheaper!" To me that says, "our customers are too dumb to verify our lies."

This is not like THX certification where a company has come up with a set of "standards" they feel a cable should meet-this the actual organization that governs this technology.

I'm not saying I wouldn't buy a cable from someone not on the list, I just don't like being lied to.

Does anybody else, think this is bad??? Or should we leave advertisors at AudioHolics alone? And pick on Monster and Audioquest :)
 
M

mitch57

Audioholic
I'm delighted to see that this can now be put to rest!
 
cbecker33

cbecker33

Audioholic
Good to hear.

I just wanted to put a post on here to let Impact Acoustics know that not only bad news travels on the internet!

-chris
 
RLA

RLA

Audioholic Chief
It also should be noted
That both the DVI and HDMI cables from Impact offer very high bang for the buck performance outperforming many of the high end highly marketed brands
;)
 
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