How to remove security/password in Samsung T5 SSD?

S

Serge2019

Junior Audioholic
Hi,

I have a Samsung T5 SSD with the password encryption and unfortunately when I connect it to my Samsung smart tv I can't see the folder with all my video files. When I did the set up on my laptop I used the password encryption and each time I plugged it in it asks me to enter my password before I can have access to my files and I thought it would work the same way with my tv but it doesn't... So I'd like to know how I can remove the password encryption as I don't really need it and be able to open my folder on my tv.

Thanks for your help,

Serge
 
S

Serge2019

Junior Audioholic
I contacted Samsung support today and they helped me to resolve that issue in the settings.
 

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