Help identifying this problem

[Yggdrasill]

I am having a strange audio issue with an Anthem AVM60 and a Hisense U8N 75". They are connected using the ARC channel. I have run the signal in two ways: Roku to AVM60 to Hisense. This has no issues. The other way is to run the signal to the TV (ethernet connection) and then to the Anthem. When I do this, the audio cuts out at random intervals (between 2 and 10 minutes) for about 3 seconds each time. It's extremely annoying. And it is source agnostic - Apple TV, Netflix, Prime Video etc. all experience this issue.

Unfortunately, I prefer to run through the TV because that allows me to bypass the Roku and use the TV remote to manage everything. Using the Roku means I have three remotes - one for the Roku, one for Anthem (volume) and one for the TV if I have to play with settings. Since the signal works one way just fine I assume I can I rule out cable and connection issues. So is there some audio processing problem with the TV? Is there a software issue between the TV and the Anthem? I'm stumped on how to proceed with this and would really appreciate any and all thoughts y'all might have. Thanks!

 

[TLS Guy]

I am having a strange audio issue with an Anthem AVM60 and a Hisense U8N 75". They are connected using the ARC channel. I have run the signal in two ways: Roku to AVM60 to Hisense. This has no issues. The other way is to run the signal to the TV (ethernet connection) and then to the Anthem. When I do this, the audio cuts out at random intervals (between 2 and 10 minutes) for about 3 seconds each time. It's extremely annoying. And it is source agnostic - Apple TV, Netflix, Prime Video etc. all experience this issue.

Unfortunately, I prefer to run through the TV because that allows me to bypass the Roku and use the TV remote to manage everything. Using the Roku means I have three remotes - one for the Roku, one for Anthem (volume) and one for the TV if I have to play with settings. Since the signal works one way just fine I assume I can I rule out cable and connection issues. So is there some audio processing problem with the TV? Is there a software issue between the TV and the Anthem? I'm stumped on how to proceed with this and would really appreciate any and all thoughts y'all might have. Thanks!

That Anthem does not support eARC. ARC is very glitchy and often not fit for purpose. eARC is way more dependable and in fact good. So use the way it works. In general best practice is peripherals to AVR or AVP and then an HDMI to the TV. Using the TV as the switch is fraught with issues, especially if it is ARC.

 

[Trell]

That Anthem does not support eARC. ARC is very glitchy and often not fit for purpose. eARC is way more dependable and in fact good. So use the way it works. In general best practice is peripherals to AVR or AVP and then an HDMI to the TV. Using the TV as the switch is fraught with issues, especially if it is ARC.

I just use an external media streamer connected to my 2015 model AVR, like Apple TV 4K. Works like a charm and then some.

 

[Trebdp83]

I am having a strange audio issue with an Anthem AVM60 and a Hisense U8N 75". They are connected using the ARC channel. I have run the signal in two ways: Roku to AVM60 to Hisense. This has no issues. The other way is to run the signal to the TV (ethernet connection) and then to the Anthem. When I do this, the audio cuts out at random intervals (between 2 and 10 minutes) for about 3 seconds each time. It's extremely annoying. And it is source agnostic - Apple TV, Netflix, Prime Video etc. all experience this issue.

Unfortunately, I prefer to run through the TV because that allows me to bypass the Roku and use the TV remote to manage everything. Using the Roku means I have three remotes - one for the Roku, one for Anthem (volume) and one for the TV if I have to play with settings. Since the signal works one way just fine I assume I can I rule out cable and connection issues. So is there some audio processing problem with the TV? Is there a software issue between the TV and the Anthem? I'm stumped on how to proceed with this and would really appreciate any and all thoughts y'all might have. Thanks!

What is the HDMI cable used here? Model of Roku? Audio output settings of Roku and TV? ARC has limited bandwidth compared to eARC but is sufficient for lossy signals from streaming services. ARC is dependent on HDMI-CEC being on in the TV and receiver to work while eARC is not dependent on it.

With HDMI-CEC enabled in the TV, receiver and Roku, you should be able to power on the TV and receiver with "One Touch" of the Roku remote controller buttons and have the input source selector switch to it. Volume control of the receiver will also be available using the Roku remote controller.

Cracking the code of settings for all three to work together is different for every TV, receiver and device combination. Using HDMI cables up to the task is also essential for full functionality. In this case, at least Premium Certified cables should be used all the way around.

 

[Trell]

Cracking the code of settings for all three to work together is different for every TV, receiver and device combination.

I've used Logitech Harmony RF remotes for 15+ years and will be rocking my Elite for as many years as I can. I even bought a second pair when Logitech announced they'll stop making it.

HDMI-CEC does not work well for my setup.

 

[Yggdrasill]

That Anthem does not support eARC. ARC is very glitchy and often not fit for purpose. eARC is way more dependable and in fact good. So use the way it works. In general best practice is peripherals to AVR or AVP and then an HDMI to the TV. Using the TV as the switch is fraught with issues, especially if it is ARC.

Thanks for this. I didn't about ARC vs eARC. That's unfortunate.

 

[Yggdrasill]

What is the HDMI cable used here? Model of Roku? Audio output settings of Roku and TV? ARC has limited bandwidth compared to eARC but is sufficient for lossy signals from streaming services. ARC is dependent on HDMI-CEC being on in the TV and receiver to work while eARC is not dependent on it.

With HDMI-CEC enabled in the TV, receiver and Roku, you should be able to power on the TV and receiver with "One Touch" of the Roku remote controller buttons and have the input source selector switch to it. Volume control of the receiver will also be available using the Roku remote controller.

Cracking the code of settings for all three to work together is different for every TV, receiver and device combination. Using HDMI cables up to the task is also essential for full functionality. In this case, at least Premium Certified cables should be used all the way around.

HDMI cable - not sure, I think it is an Emotiva zHDMI cable. But if the cable were somehow to blame, it shouldn't work going either way, right? It has no problem delivering video to the TV; it's audio from the TV that's an issue.

HDMI-CEC is on in the TV.

The Roku is an older Roku Ultra. I had to get a replacement remote for it (the old one died) and it does not have volume control. In any case, I have the issue when I send the signal to the TV first and then to the Anthem. I have ethernet wired to the basement from the router and I plug it directly in to the TV. The same audio problem occurred when I fed the TV from the Roku (via HDMI).

 

[Trebdp83]

So, same issue using TV's apps vs Roku apps? Again, what are the selected audio output settings of the Roku Ultra and the TV?

 

[Trebdp83]

If you sign into Roku and select one of their remote controllers for a possible replacement, you will be informed of your Roku Ultra's compatibility with the selected remote controller.

Roku

Roku provides the simplest way to stream entertainment to your TV. On your terms. With thousands of available channels to choose from.

www.roku.com

 

[Yggdrasill]

So, same issue using TV's apps vs Roku apps? Again, what are the selected audio output settings of the Roku Ultra and the TV?

Yes, same issue for both sets of apps when parsing audio on the TV. No idea what the Roku audio output settings. There is no option to select or see such settings. I followed the Roku instructions of pushing the asterisk button but all got was volume and close captioning options.

TV audio output is PCM2.0, though I am actually doing 2.1. Have a different unresolved issue with the surround channels atm.

If you sign into Roku and select one of their remote controllers for a possible replacement, you will be informed of your Roku Ultra's compatibility with the selected remote controller.

Roku

Roku provides the simplest way to stream entertainment to your TV. On your terms. With thousands of available channels to choose from.

www.roku.com

Ok i'm an idjit on this one. I did buy a remote with volume options but forgot that they are on the side of the remote, not on the front. Derrrrrrr.

 

[Trebdp83]

After pressing the Home button on the Roku remote controller, do you not see the Settings options on the left of the screen?

If you can somehow manage to find the audio settings in the Roku, set it to output Stereo if you have the TV set to output PCM.

Still, using TV apps or Roku connected directly to the TV and set to Stereo output, sending PCM 2.0 should not be an issue over ARC. I'm not familiar with Hisense TV audio settings. I do not know if they have a separate setting for eARC support like LG TVs to adjust bandwidth from ARC to eARC spec. It is difficult to troubleshoot systems that one is not in front of to see. It is more difficult still with limited information concerning all of the components in the system.