From the AV-Review forum, "and by the way whats bbb?"
WTF? What lawyer doesn't know what that is?
I can understand someone in a field that's not remotely associated with audio and that many people just never had any interest in audio or video until they build a house or have a system installed, but at this point in the internet's history, I cannot understand how someone who has gone to college or even a decent grade school who doesn't know how to do an online search to get information about products and how they differ in performance and price.
Now that I know this has been asked in another forum, it almost seems like a small dealer who realized that he'll lose money on a job if the agreed equipment is used and needs to scramble to find something that costs a lot less, in order to make some money that they wouldn't, otherwise. If the equipment was listed in writing, that needs to be installed unless a change order of some kind is used and signed by all parties. It's nice to work with verbal agreements, but it's not a good way to make sure things are done to the customer's satisfaction.
