Expedia/U.S Airways Rant

[jp_over]

JAG/red cross

My wife wrote this down just now but we are going to pursue this further with possible legal action. Tell me what you think.



So now here it is the night before I leave and have had to buy yet another ticket to get back to Korea. This one way ticket back to Korea tomorrow has now cost me over $2000 and Expedia and U.S Airways overall response has basically been "oh well".

*The family emergency was my younger brother passed away. Red Cross got me on the 30th Nov flight.

**I have spent over $4500 with these airlines in the past month.

***Moments after getting off the phone with Expedia...2 hour phone call btw.....they sent us an email saying my flight was canceled.

Are you military? If so, have you brought this up with JAG (judge advocate general) and/or the Red Cross (perhaps even Navy or Army Relief). Sometimes these agencies can reimburse Service Members for such things.

 

[Matt34]

Update:

Seems we have received some type of refund from Expedia today for around $750. Not sure of the details as I haven't talked to my wife about it yet. It looks like they refunded the 2nd ticket I bought to get me back to Korea.

It would appear that letter to the Washington state's AG office might have paid off.

Keep you posted.

 

[Matt34]

To put a close to this thread. The above post is accurate, Expedia did refund us the second ticket we purchased and both the wife and I are satisfied with the outcome (out about $300 instead of $1000). Lesson learned about using these third party online travel companies.

We will now use a high school friend of ours that has her own travel company and who also wrote a letter on our behalf as well to Expedia.