DVD Issues - UP

[jared555]

I rented UP earlier today and had some issues with the disk. For some reason I couldn't get subtitles or a menu to come up on my playstation 3.

I tried it in my windows 7 computer and same issue (using videolan which seems to ignore most restrictions on navigating the dvd).

Then I look at the files on the disk and notice a lot more 1GB files than there should be on a disk (estimated 16 at the time) but when I did select all and right clicked windows explorer froze. (tried this a couple times)

I then put the disk in my linux computer, the first drive I put it in did not even show a dvd being in the drive. The other drive actually recognized the disk. The final count on how much data there was on the disk was around 52.4GB (yes, this is a DVD).

Anyone else experience anything like this? I have had similar strange issues on a few dvds in the past but I forget which ones.

A final note, this is UP_US_RENTAL (up_us or us_up I forget which) and not the retail disk. I have heard other complaints about no menu on IMDB.

Edit:
If this belongs under dvd hardware or another category please go ahead and move the thread, I wasn't sure where to put it.

Edit 2:
And please note, I do not have any dvd copying software on either system, I know anydvd used to cause problems on some dvds for me and disabling it would fix the problems.

Edit 3:
I did take the movie back to Family Video and they were able to replicate it on their standalone DVD player so hopefully they will get in touch with someone about the issue

 

[croseiv]

I have the DVD (and BD). I did notice that the DVD has a ton of 0.99 GB files, but my player says the disk is 7.37 GB (more in line with a DVD). It runs just fine on my PC.

 

[Kompressor]

I have the UP_US_RENTAL version and there is only a VIDEO_TS folder with 143 files. Total size of the DVD is 5.29 GB on a Windows 7 computer.

From what I can tell, there is not a title menu on this DVD, only advertisements and the movie.

It copied fine using AnyDVD and CloneDVD.

 

[jared555]

Don't look at disk properties, look at the files themselves. Column 1 is the line number (so there are 143 files and 144 lines of output) 2 is the size, and 3 is the name. I used the code box to avoid making this a massive post.

jared555@ubuntu-desktop:/media/cdrom0/VIDEO_TS$ ls -1s --si | cat -n
     1  total 57G
     2   56k VIDEO_TS.BUP
     3   56k VIDEO_TS.IFO
     4  4.6M VIDEO_TS.VOB
     5   33k VTS_01_0.BUP
     6   33k VTS_01_0.IFO
     7   33k VTS_01_0.VOB
     8  2.8M VTS_01_1.VOB
     9   99k VTS_02_0.BUP
    10   99k VTS_02_0.IFO
    11   33k VTS_02_0.VOB
    12   33k VTS_02_1.VOB
    13   99k VTS_03_0.BUP
    14   99k VTS_03_0.IFO
    15   33k VTS_03_0.VOB
    16   33k VTS_03_1.VOB
    17   99k VTS_04_0.BUP
    18   99k VTS_04_0.IFO
    19   33k VTS_04_0.VOB
    20   33k VTS_04_1.VOB
    21   99k VTS_05_0.BUP
    22   99k VTS_05_0.IFO
    23   33k VTS_05_0.VOB
    24   33k VTS_05_1.VOB
    25   99k VTS_06_0.BUP
    26   99k VTS_06_0.IFO
    27   33k VTS_06_0.VOB
    28   33k VTS_06_1.VOB
    29   99k VTS_07_0.BUP
    30   99k VTS_07_0.IFO
    31   33k VTS_07_0.VOB
    32   33k VTS_07_1.VOB
    33   99k VTS_08_0.BUP
    34   99k VTS_08_0.IFO
    35   33k VTS_08_0.VOB
    36   33k VTS_08_1.VOB
    37   15k VTS_09_0.BUP
    38   15k VTS_09_0.IFO
    39  412k VTS_09_1.VOB
    40   19k VTS_10_0.BUP
    41   19k VTS_10_0.IFO
    42  830k VTS_10_0.VOB
    43  7.0M VTS_10_1.VOB
    44   15k VTS_11_0.BUP
    45   15k VTS_11_0.IFO
    46   11M VTS_11_1.VOB
    47  132k VTS_12_0.BUP
    48  132k VTS_12_0.IFO
    49  1.1G VTS_12_1.VOB
    50  1.1G VTS_12_2.VOB
    51  1.1G VTS_12_3.VOB
    52  1.1G VTS_12_4.VOB
    53  765M VTS_12_5.VOB
    54  132k VTS_13_0.BUP
    55  132k VTS_13_0.IFO
    56  1.1G VTS_13_1.VOB
    57  1.1G VTS_13_2.VOB
    58  1.1G VTS_13_3.VOB
    59  1.1G VTS_13_4.VOB
    60  765M VTS_13_5.VOB
    61  132k VTS_14_0.BUP
    62  132k VTS_14_0.IFO
    63  1.1G VTS_14_1.VOB
    64  1.1G VTS_14_2.VOB
    65  1.1G VTS_14_3.VOB
    66  1.1G VTS_14_4.VOB
    67  765M VTS_14_5.VOB
    68  164k VTS_15_0.BUP
    69  164k VTS_15_0.IFO
    70  1.1G VTS_15_1.VOB
    71  1.1G VTS_15_2.VOB
    72  1.1G VTS_15_3.VOB
    73  1.1G VTS_15_4.VOB
    74  765M VTS_15_5.VOB
    75  132k VTS_16_0.BUP
    76  132k VTS_16_0.IFO
    77  1.1G VTS_16_1.VOB
    78  1.1G VTS_16_2.VOB
    79  1.1G VTS_16_3.VOB
    80  1.1G VTS_16_4.VOB
    81  765M VTS_16_5.VOB
    82  164k VTS_17_0.BUP
    83  164k VTS_17_0.IFO
    84  1.1G VTS_17_1.VOB
    85  1.1G VTS_17_2.VOB
    86  1.1G VTS_17_3.VOB
    87  1.1G VTS_17_4.VOB
    88  765M VTS_17_5.VOB
    89  164k VTS_18_0.BUP
    90  164k VTS_18_0.IFO
    91  1.1G VTS_18_1.VOB
    92  1.1G VTS_18_2.VOB
    93  1.1G VTS_18_3.VOB
    94  1.1G VTS_18_4.VOB
    95  765M VTS_18_5.VOB
    96  164k VTS_19_0.BUP
    97  164k VTS_19_0.IFO
    98  1.1G VTS_19_1.VOB
    99  1.1G VTS_19_2.VOB
   100  1.1G VTS_19_3.VOB
   101  1.1G VTS_19_4.VOB
   102  765M VTS_19_5.VOB
   103  164k VTS_20_0.BUP
   104  164k VTS_20_0.IFO
   105  1.1G VTS_20_1.VOB
   106  1.1G VTS_20_2.VOB
   107  1.1G VTS_20_3.VOB
   108  1.1G VTS_20_4.VOB
   109  765M VTS_20_5.VOB
   110  197k VTS_21_0.BUP
   111  197k VTS_21_0.IFO
   112  1.1G VTS_21_1.VOB
   113  1.1G VTS_21_2.VOB
   114  1.1G VTS_21_3.VOB
   115  1.1G VTS_21_4.VOB
   116  765M VTS_21_5.VOB
   117  164k VTS_22_0.BUP
   118  164k VTS_22_0.IFO
   119  1.1G VTS_22_1.VOB
   120  1.1G VTS_22_2.VOB
   121  1.1G VTS_22_3.VOB
   122  1.1G VTS_22_4.VOB
   123  765M VTS_22_5.VOB
   124   15k VTS_23_0.BUP
   125   15k VTS_23_0.IFO
   126  144M VTS_23_1.VOB
   127   19k VTS_24_0.BUP
   128   19k VTS_24_0.IFO
   129  392M VTS_24_1.VOB
   130   15k VTS_25_0.BUP
   131   15k VTS_25_0.IFO
   132   63M VTS_25_1.VOB
   133   99k VTS_26_0.BUP
   134   99k VTS_26_0.IFO
   135   33k VTS_26_0.VOB
   136   33k VTS_26_1.VOB
   137   99k VTS_27_0.BUP
   138   99k VTS_27_0.IFO
   139   33k VTS_27_0.VOB
   140   33k VTS_27_1.VOB
   141   99k VTS_28_0.BUP
   142   99k VTS_28_0.IFO
   143   33k VTS_28_0.VOB
   144   33k VTS_28_1.VOB

Edit:
One of my issues with this disk is there are NO accessible subtitles and videolan doesn't detect any closed captioning. I am not aware of what the back of the box says but isn't it legally required that one or the other be on a disk?

Also, when I had issues with anydvd on disks like this it was an older version of anydvd so it has probably been resolved.

Edit Again:
I just remembered the old problem I would experience. There would be 5 files with the same name listed (say 5 copies of VTS_01.VOB) and it would occur on multiple computers.

 

[Kompressor]

Making files appear larger than they really are is a copy protection scheme.

I don't know if not having closed captioning is illegal or not, but I am curious to see how the retail version differs from the rental.

 

[jared555]

Disney's response to me about the DVD issues

Dear Consumer,

Thank you for your e-mail regarding the absence of closed captions from your Up rental DVD. The captions were inadvertently left off of the rental DVD. We regret any inconvenience this may have caused. We are working diligently to rectify this situation by shipping the corrected product to our accounts and creating a consumer program to address this matter. Since not all retailers will be able to participate in this program we will contact you once we have the specifics confirmed.

In the meantime, please save the receipt or shipping confirmation and mail it to us at WDSHE Consumer Relations, Attn: "UP Rental" , PO Box 3100, Neenah, WI 54956, with your contact information (full name, home mailing address, phone number, email address) and we will contact you.

Please let us know if you have any other questions or comments. You may contact us via email at DisneyInfo@DisneyHelp.com <blocked::mailtoisneyInfo@DisneyHelp.com&gt; or via phone at 1-800-723-4763 Mondays 9:30-7:30 CST and Tuesday through Friday 9:30-6:30 CST.

We do appreciate your letting us try to assist you.

 

[jared555]

Got another response. I assume this applies to anyone.

The email came from: ReportProblem@dvd-videosupport.com
Subject: Up Captions/Subtitles

Dear <name>,


Thank you for your patience while we worked to resolve this matter. For your inconvenience, we would like to offer you either a coupon to use for a free rental of a Disney, Touchstone or Miramax title or a coupon to apply towards the purchase of the retail version of UP DVD, which does include captions/subtitles.



In order to receive your coupon, please reply to this e-mail with the following information:



Which coupon you would prefer to receive (Rental or Purchase)

Full mailing information including name and street address



In order for us to confirm your rental, please also submit a copy of your store receipt or rental confirmation to following address:



WDSHE Consumer Relations

Attn: "UP Rental"

PO Box 3100

Neenah, WI 54957



This coupon may be redeemed at any participating retailer. If you have any other comments or questions, please reply to this e-mail.



Thank you for allowing us to assist you.



Regards,



WDSHE Consumer Relations

 

[Kompressor]

Allot to go through for a free rental. They couldn't just send you a coupon?

 

[jared555]

Allot to go through for a free rental. They couldn't just send you a coupon?

That was sort of my thought but I suppose people would end up sending in 50 requests from different email accounts otherwise. I don't know what the discount on the retail version is but that might be worth the hassle.