With my first HT system, I got a lot of complaints about it being too loud. That's before I realized there are ways to tweak the setup so your center channel does most of the work, and allow the rest of the surrounds to come in when directed. Make sure (some, not all) you guys aren't using the same setup for music that you do for movies. Your center channel should play plenty loud, with the sub filling in the very deepest of bass without being annoying. If your towers and surrounds are doing a lot of the work during a flick, it's set up wrong. Your surrounds should only come in a dozen or so times during a movie. Try and avoid Pro Logic and Neo modes, and instead use straight DD or DTS. If the movie is two channel, then use Neo 6 or PLIIx - seeing which takes advantage of the center channel dialogue the best. Also, always go with DTS if available on a DVD over DD. It's more dynamic, and will show off your system better.