Denon Warranty Service

[nellaad]

Has anyone had any experience with Denon warranty service? I have a 3808Ci I have had for about 2 months that just went belly up on me. I was enthusiastically watching Apocalypto when there was a loud pop and the audio went out. I turned the unit off for about 10 minutes and turned back on and the video did not come back. No audio from any source. I already hate what I'm about to go through as Denon has no way of being contacted on the weekend or after 5PM. I hate banker hours for service oriented business, it is just a bad sign.

 

[Davemcc]

I have spoken to a Denon customer service rep, not on a warranty issue, but on another matter. My impression is that Denon is concerned about taking care of its customers properly, hours of operation nothwithstanding. I think its a little early to work yourself into a lather before you actually speak to somebody at Denon. As long as your unit was purchased from an authorized dealer, I would not anticipate problems getting it fixed.

 

[avaserfi]

I have had a warranty issue with my Audyssey microphone before. I called them up and was given all the needed information and received a phone call as soon as the tech was working on the problem and got a new mic in the mail within a week. It was a very professional experience. The worst part about it was finding time to call them. I wouldn't worry about it.

 

[mtrycrafts]

I hate banker hours for service oriented business, it is just a bad sign.

Unfortunately some businesses don't have 24/7 customer operations even if the world is connected 24/7.
I think the instant everything generation may have been spoiled?

 

[nellaad]

Unfortunately some businesses don't have 24/7 customer operations even if the world is connected 24/7.
I think the instant everything generation may have been spoiled?

When I shelled out $1700 for a well-touted product, I expected it to last longer than 2 months. Sure, things happen, but support should be there! It ain't about instant, it is about being there to support your products!! The Denon web site is totally worthless in this regard right now. Secondly, I called the support number this AM and it didn't even work. I have to call the main office and have them transfer me. Never had this difficulty with Yamaha! They don't have to be 24/7, but 9 to 5 M-F doesn't cut it. I and many others who work to buy these things pretty much work those hours too, and I'm sure Denon knows this! Is having someone on support staff 10-12 hours to help folks who buy your stuff too much to ask? They could even work from home in this instant everything generation. I do when I support my companies customers!!!!!!!!!!!!!!!

 

[annunaki]

Who did you purchase the unit from? They would be one of the first people I contacted if I purchased something. Some dealers are excellent with service and are usually more available than the manufacturers themselves.

As long as you purchased from and authorized seller you should have no issues getting it repaired. You will need to contact whomever you purchased it from so they can get an RA# to send it in for service for you. If you want to bypass them, you will have to get an RA# from Denon's service department directly.

As a Denon specialty dealer, it is my understanding that the dealer must handle the RA procedures in most cases though. I would handle things like that for my customers anyway.

I hope you are able to get things resolved quickly.

 

[nellaad]

I got my unit from Magnolia (Best Buy). I got the cold shoulder as soon as they saw that the date of purchase was over 30 days. And I did not buy there PSP plan. They steered me to Denon.

 

[annunaki]

They should have no issues about sending that unit in for you. Protection plan or not they are supposed to stand behind the product for warranty issues manufacturer or otherwise. I would speak to the manager at Magnolia and complain. I would also bring that up to Denon when and if you speak with them.

 

[ParadigmDawg]

Once again I am reminded why I use a high end dealer. My things break, blow-up or are abused; they give me a new one and send me on my way. I am almost kicking myself for going I.D. with my amp to save some money. I know a lot of you use ID but it's just not worth it to me.