I purchased my 4806 in Feb. '06, so officially, I guess it's out of it's 12 month warranty period. For some reason I thought I bought it last August, but the receipt states otherwise. Anyway, here's the rub:
When I had my system installed, we used high end HDMI cables on everything we could. Later, for some odd reason, everything stopped working. I had the tech from the store i purchased the Denon from come over and check everything out. This was around 6 months ago. He was not the original installer, but everything worked fine until it...well, stopped working.
The tech from the store removed all the HDMI cables and switched everything to component. He told me that the component was better anyway. At the time, I didn't have the knowledge to argue with him. Anyway, as long as it worked, I could have cared less. He never mentioned anything about why he switched the HDMI cables.
A few weeks ago, I got curious and reconnected the HDMI, again, it did not work, so I called Denon. The tech there said that he was aware of an issue dealing with HDMI problems and that I could not repair it, that a bench repair must be made by the factory or an authorized tech.
When I returned the Denon a couple of weeks ago to the store for repair , I just assumed they would send it back to Denon and it would be covered. They called me back and told me I had to pay $60 up front just to have the repair company look at it. I balked and said it should be covered since they noticed that the HDMI didn't work 6 months ago when they changed all the cables out. He said he didn't recall that. How convenient.
I don't mind paying for the repair if it's not too expensive, but it seems to me like this should be covered even though the official warranty period has expired.
Should I contact Denon or just pay for the repairs?
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