The message about closing for lunch is an old message that they have used for a long time. I don't like it when I make tech support calls, but I have to work around it. They're not working in the office- almost nobody is, at this point. We can blather on about what they do and why, but we aren't the ones setting the hours, telling the customer and tech support people to work from home.
Did you send an e-mail to
myorder@denon.com for a return authorization, or to a different address?