Denon AVR-3808CI firmware update issue

[Phynigan]

I just ran the firmware upgrade on my 3808CI (US) and now the Audessy calibraion fails to start. the following is the readouts from the display:
SER#: xxxxx03108
MAIN VER: 01.57
SUB VER: 00.38
DSP1 VER: 36.49
DSP2 VER: 39.41
GUI FPGA Config: A070629B
GUI PRG: 00007621
GUI DAT: 37750008
DGTL PLD: 00.50

I left out the ethernet settings (not needed as it is my own network) and all is well with the connection. Not sure why this is not working unless there is a newer process to run the calibration. I have followed all the instructions to the letter including performing the microprocessor reset, setup the correct settings for the mic., Bi-amp disabled and it's still flashing "Wait" on the display panel forever with no response from the remote or front panel controls. Any help would be greatly appreciated.

 

[BabelFish]

try running it again.. I have the 4308 and it took several tries before it worked. (maybe 6 times?). Eventually it completed and all was well.. Just run the setup again. And Again, and Again.. it is keeps failing at different points then just keep running it.. if it fails at at the same point each time then.... let us know

 

[Phynigan]

try running it again.. I have the 4308 and it took several tries before it worked. (maybe 6 times?). Eventually it completed and all was well.. Just run the setup again. And Again, and Again.. it is keeps failing at different points then just keep running it.. if it fails at at the same point each time then.... let us know

Are you speaking of the Audyssey calibration or the firmware update? The update supposedly completed, the issue is with the calibration page. When I connect it tells me I have the "Latest" firmware and when attempting to start the Room calibration, it just stays on "Wait" with no repsonse from the remote or the front panel.

Thanks

 

[BabelFish]

Are you speaking of the Audyssey calibration or the firmware update? The update supposedly completed, the issue is with the calibration page. When I connect it tells me I have the "Latest" firmware and when attempting to start the Room calibration, it just stays on "Wait" with no repsonse from the remote or the front panel.

Thanks

interesting.. I was assuming that the update didn't complete.. Several people from other forums were experiencing issues with their receivers after running the update. It was finally determined that the cause was an uncompleted update firmware (it didn't finish). Since your receiver states that you have the latest, that would remove that option from the table.

 

[Phynigan]

try running it again.. I have the 4308 and it took several tries before it worked. (maybe 6 times?). Eventually it completed and all was well.. Just run the setup again. And Again, and Again.. it is keeps failing at different points then just keep running it.. if it fails at at the same point each time then.... let us know

I actually started it again last night and it asked for the mic to be connected, I thought I had it finally, but when I plugged in the mic..."Wait" again. Will spend some more time on it this weekend and hopefully catch it at the right spot...

 

[Phynigan]

Denon AVR-3808CI firmware update issue ...still

I am wondering if there is any way to download a modified/partial firmware code to refresh the unit and re-flash it possibly via USB (?). All the units’ functions are working perfectly with the exception of Audyssey EQ. I can manually configure it without a problem, it’s just frustrating to have put down so much $ for such a great piece of gear to have to face this issue. My theory is the firmware code somehow miss-wrote the code for the Audyssey EQ function but calls it out as being upgraded correctly on the display. I also am not about to tear my HT apart, pack up the unit and ship it out in the hopes that it will get repaired, not get damaged in shipping and get it back in a timely fashion all for one function that only needs to performed once. Again, I can perform this manually without issue so if I never get a resolution or a new firmware comes out that miraculously fixes it, I can live with it. Any further input (USB flash?) would be greatly appreciated.