Ahh....I see. So the training ensures that that the units are installed properly. And they come to your house to do that? Because if they come to your house, then yes I agree with your previous post. If they offer assistance over the phone - then as long as the personnel at Dakmart have received the training, then they will be of as much assistance as any local store. I cut off the "critical part" of your sentence because I thought it was irrelevant.