Thank you for contacting Creative Technical Support Service; we appreciate the opportunity to assist you.
I understand that you are having issue on your X-Fi XtremeMusic that thetrying to activate the DDL encoder in the console launcher it have error. I apologize for any inconvenience caused.
Based upon your product's date of purchase, it appears you're beyond thecomplementary telephone (60 days) and e-mail (1 year) support period.
If you are covered under a Creative Care Protection Plan (CCPP) and are within the warranty and service coverage of your plan, please reply backwith the e-mail address the plan was purchased under, as well as your CCPP order and reference number.
If you are beyond your complimentary support period and not covered by aCreative Care Protection Plan, there are helpful support options that are still available to you.
1. You may take advantage of our free web support services by visiting
www.creativehelp.com to access the following resources:
Knowledge Base of expert solutions, frequently asked questions, and reference materialDownload drivers and application updates
Auto update will automatically detect and download the latest updates for you (not available for all products)Product documentationTutorialsUser-to-user customer discussion forums
2. You can purchase a Creative Tutor session to receive expert help and advice from a Technical Advisor by phone. Each Creative Tutor session isonly $12.99 and covers one support issue for up to 30 minutes. To start,simply call 1-405-707-8777 Monday through Friday from 9AM until 6PM Central Time. Please have your credit card ready when calling.
3. If you believe your product is having issues and needs to be repaired/serviced, but is no longer covered by the warranty, you may optto visit our Savings Center for interesting great deals to replace your product. Get big savings at a limited time offer on our various range ofRefurbished, On Sale and On Clearance products at
http://us.creative.com/shop/shopcate...p?category=84&.
Alternatively, you can check out our newest products at
http://us.creative.com/products/.Grab one today and continue to enjoy your Creative experience!
If you still require assistance, please utilize our extensive knowledgebase resource which usually has the solution to issues that youmight encounter with your product, you could also visit our public forums and interact with the millions of Creative users all around the globe at
http://forums.creative.com/creativelabs. Thank you for choosing Creative Labs.
Best Regards,
Rong
Technical Support
Creative Labs Americas