
jinjuku
Moderator
Have a business that I gave a 30% discount on our software too.
They order a door controller from us
They order keytags from us
They order software from us
Eight days before they open.
Keytags require artwork. That is send them for proofing, get the proofs back, have the customer approve them or mark changes, turn them back in and the printing is first come first serve. I always send out a canned email that lists the artwork we accept (formats, dimensions, bleed, non-standard fonts etc). We also list that cards normally take 10 days from approval.
Door controller:
Our controller is TCP/IP based. I get needed subnet information from client (static for controller and static for the computer) hook up the controller, hook up the reader. Program the controller, program an extra Ethernet adapter in my computer and test out soup to nuts.
I have to order from the manufacturer, no you dumb biatch they don't sell these a Staples. I receive it, it gets put on the bench (which is first in, first out) then boxed and shipped.
Customer goes through FOUR electricians until she finds an electrician that isn't 'too expensive'.
I get a call one day out of the blue: Hi my 'electrician' is here. Uh, I don't have time right now. See seems shocked. Wait, you schedule professionals that you are paying by the hour and you don't think to make sure I carve out some availability on the off chance that I might be with ANOTHER customer when you call with them on-site? Really?
So this 'electrician' (notice how I keep putting it in quotes?) goes ahead and wires up the reader and controller. He's done it WRONG. It not that hard:
Ground and 12v for the relay. 5v, ground, Data 0, Data 1 for the reader. Six connections. A single CAT 5 cable can take care of this for petes sake.
I spend 30 minutes on the phone with her and let her know it is most likely the wiring. BUT I will go ahead in the mean time get another controller and reader ordered, programmed, tested and documented working and send it to her to PROVE that our stuff works.
So I ordered some controllers on Friday for customer and stock. Customer emails on Tuesday: Where's the controller.
My Repsonse: They are on order. I have to receive them so I can program them.
This morning I get her husband calling me. Right off the bat: Is this the way you run your business? Me right off the bat: Go eff yourself. And in case you didn't under stand it means eff off. I already TOLD you that your bargain basement 'electrician' pooched the install. BYE BYE.
I sent the biatch an email letting her know we are done with them. Their cheapness, their everything has to be done NOW. They should have had this stuff in two weeks BEFORE they opened.
Here's the kicker:
Computer guy is onsite (not even an electrician). Computer guys are smart. Thank god. I walk him through scanning a card: Yep gibberish is coming out.
He scans the same card again and get's DIFFERENT gibberish. At this point he smacks the aluminum door frame that the wiring is going down through: The reader powers down and stops responding. He smacks the door frame AGAIN, the reader powers up.
Computer guy: I'll tell them its the wiring.
Me: Good luck I already tried telling them that.
This is the first time in almost 10 years that I told a customer to go eff themselves.
They order a door controller from us
They order keytags from us
They order software from us
Eight days before they open.
Keytags require artwork. That is send them for proofing, get the proofs back, have the customer approve them or mark changes, turn them back in and the printing is first come first serve. I always send out a canned email that lists the artwork we accept (formats, dimensions, bleed, non-standard fonts etc). We also list that cards normally take 10 days from approval.
Door controller:
Our controller is TCP/IP based. I get needed subnet information from client (static for controller and static for the computer) hook up the controller, hook up the reader. Program the controller, program an extra Ethernet adapter in my computer and test out soup to nuts.
I have to order from the manufacturer, no you dumb biatch they don't sell these a Staples. I receive it, it gets put on the bench (which is first in, first out) then boxed and shipped.
Customer goes through FOUR electricians until she finds an electrician that isn't 'too expensive'.
I get a call one day out of the blue: Hi my 'electrician' is here. Uh, I don't have time right now. See seems shocked. Wait, you schedule professionals that you are paying by the hour and you don't think to make sure I carve out some availability on the off chance that I might be with ANOTHER customer when you call with them on-site? Really?
So this 'electrician' (notice how I keep putting it in quotes?) goes ahead and wires up the reader and controller. He's done it WRONG. It not that hard:
Ground and 12v for the relay. 5v, ground, Data 0, Data 1 for the reader. Six connections. A single CAT 5 cable can take care of this for petes sake.
I spend 30 minutes on the phone with her and let her know it is most likely the wiring. BUT I will go ahead in the mean time get another controller and reader ordered, programmed, tested and documented working and send it to her to PROVE that our stuff works.
So I ordered some controllers on Friday for customer and stock. Customer emails on Tuesday: Where's the controller.
My Repsonse: They are on order. I have to receive them so I can program them.
This morning I get her husband calling me. Right off the bat: Is this the way you run your business? Me right off the bat: Go eff yourself. And in case you didn't under stand it means eff off. I already TOLD you that your bargain basement 'electrician' pooched the install. BYE BYE.
I sent the biatch an email letting her know we are done with them. Their cheapness, their everything has to be done NOW. They should have had this stuff in two weeks BEFORE they opened.
Here's the kicker:
Computer guy is onsite (not even an electrician). Computer guys are smart. Thank god. I walk him through scanning a card: Yep gibberish is coming out.
He scans the same card again and get's DIFFERENT gibberish. At this point he smacks the aluminum door frame that the wiring is going down through: The reader powers down and stops responding. He smacks the door frame AGAIN, the reader powers up.
Computer guy: I'll tell them its the wiring.
Me: Good luck I already tried telling them that.
This is the first time in almost 10 years that I told a customer to go eff themselves.