Can't get Dolby Atmos from Disney Plus, Netflix, Prime Video, etc...

[hmd666]

Hello everyone,

I don't know if I'm at the right place, so sorry if not.

I bought 3 weeks ago a Yamaha RX-A2A with Dolby Atmos and thought I would get it from my Fire TV Cube and all the apps (Disney Plus, Netflix, Prime Video, etc...), and............. Nothing. The best I can get is Dolby Digital +

My TV is a 1080p (Samsung UN65H8000).

Everything (STB, Fire TV, PS4) is connected directly to my AVR and not the TV.

Is it because it's not a 4K TV ? But why ? We're talking about sound, not picture ?....

Do you have an idea ? What can I do except buying a new TV ?

Thanks for your help and have a nice day.

Olivier

 

[Leemix]

Do you have an atmos setup?

Check if the apps on the fire cube do support atmos, some do not on some streamers.
Streaming Atmos is dolby digital+ based so can show up as dolby digital+ and not labeled “atmos” especially if you dont have any atmos speakers connected.


Sent from my iPad using Tapatalk

 

[hmd666]

Hello and thanks for your answer.

Actually my AVR is configured as 5.1.2 and the speakers are connected as this.

When I play the diagnostic movie on the Fire TV cube preference, it works perfectly and I can see "Atmos" writen on the front of my receiver. But in the apps, nothing......

So technically, I can play Atmos, but I can't get anything in Atmos.... Or as you think, it's labeled DD+ but it as actual Atmos soundtrack....

 

[Leemix]

Hell and thanks for your answer.

Actually my AVR is configured as 5.1.2 and the speakers are connected as this.

When I play the diagnostic movie on the Fire TV cube preference, it works perfectly and I can see "Atmos" writen on the front of my receiver. But in the apps, nothing......

So technically, I can play Atmos, but I can't get anything in Atmos.... Or as you think, it's labeled DD+ but it as actual Atmos soundtrack....

Its very possible its what you mentioned that you dont run 4k and a lot of the streamers dont send the atmos stream along lower resolution video. Fire tv cube owners should know, i have no experience with it, hopefully one of them responds so you can find out for sure.

 

[William Lemmerhirt]

Yeah. Unfortunately you need a 4k tv. Netflix and Vudu do the same thing to me. For some reason having a 1080p display won’t flag the Atmos stream.
However there is a device that you can plug in to trick the streamer into thinking the display is 4K, and will unlock the Atmos stream. Now I just have to remember what it’s called…

 

[hmd666]

OK, it's what I was affraid of : need a 4K TV... But not now unfortunately.
Thx Everyone for your help.

 

[William Lemmerhirt]

OK, it's what I was affraid of : need a 4K TV... But not now unfortunately.
Thx Everyone for your help.

I’m in the same boat. Again, there is a device that tricks the system into thinking the display is 4K. That will allow Atmos playback. I’m trying to remember what it is……
My poor brain cell.

 

[hmd666]

Yes, I’ve heard about such à device. Is it something like that spliter ?

https://www.amazon.ca/HDMI-Splitter-1x2-4K-60Hz/dp/B07TVSBL7H/ref=asc_df_B07TVSBL7H/?tag=googleshopc0c-20&linkCode=df0&hvadid=335801020927&hvpos=&hvnetw=g&hvrand=10829082386848860352&hvpone=&hvptwo=&hvqmt=&hvdev=t&hvdvcmdl=&hvlocint=&hvlocphy=9000268&hvtargid=pla-831832789422&psc=1

I wonder if it works well ?