Actually, what the HK rep mentioned is correct advise. All things being equal, a 4ohm load will be louder than an 8ohm load. Again... that's all things being equal.
Since your centre speaker is of a different impedence to your mains, can I assume that they are of different make and model? If not, then I can only assume that the sensitivity of your centre channel speaker is much higher than your mains. That could be why the centre channel sounds more blended in with the mains when you lowered it. He/she did give the correct adivise given the circumstances. The only real way to see if it's good advice is to measure the decibles. But hey... whatever sounds good to you, right?
sleeper.
If you assume, that makes an "a$$" of "u" and "me"...