Did you check to make sure the bolts holding the sub are all tight?
I am not a fan of BA subs, for $1000 you can do MUCH better...
the vtf15 will make you rethink what loud is, lol
VTF-15H Subwoofer clean with a ton of output and rite around your budget, if getting a new sub is in the option list that is the guy....
I don't like running audy, I balance and cross my systems with an spl meter and have good results, but it sounds like there is something wrong with your sub or settings... If the HSU is an option you won't regret a purchase like that, I have dual vtf2's and they are so aggressive it can get out of hand, I cracked my ceiling twice now...
I have been to A LOT of audio shops all over the country and I have not yet heard anything worth bringing home in the field of subwoofers, that can compete with the value you get from ID companies {Rythmic, SVS, HSU, ect}, I have demoed most brands {I think all but funk, lol} and HSU is wins everytime when it comes to bang for buck.... Truthfully, audio shops and place like best buy just don't stock any impressive subs with the exception of JL audio {$$$$$$} I have yet to be impressed...