Best Buy Adopts Circuit City Success Plan

[lsiberian]

and yes the call center i work at Is for bestbuy.com and if you ask me it just the time that is makeing thing go the way they are i have been working here for almost a year not and i do not see it ending anytime soon, i make way mor the min. wage $11+ and we are now over time from 8-8 as much as we was, yes that is time 1/2 and there is a $5ph spif (exter pay), so i thank you all need to just chill. and as far as the installation goes YES we do have it, on prity much ANYTHING you can thank of rfom appliances, to tvs, car amps, decks, speakes, car vedio, home theaters, network home set up, anything almost, so i thank you need to do more reshearch on what we offer befor you open your mouth

I must suggest you not post on behalf of any company with the amount of grammatical errors on this post that you have. Furthermore it is unwise for any employee to approach a topic more than 2 months old and resurrect it by arguing with respected members of the community.

If you do work for best buy your chances of losing your job go up greatly by these sorts of actions. PR folks are supposed to handle these things not yourself. I know I've seen guys lose their job over actions like these.

 

[bigred7078]

just so you know i would at a call center and know alot about products from all over and just so you know... witch im shour you dont..

yeah...but do you know how to spell?

 

[lsiberian]

yeah...but do you know how to spell?

You need to communicate better with misspellers by spelling it spale!

 

[GlocksRock]

You need to communicate better with misspellers by spelling it spale!

eye ugree wif yer poste

 

[bigred7078]

haha you guys crack me up....

I'm beginning to think he was blitzed when he was typed those posts.

 

[chuckdaly]

I worked at Best Buy for 1 year in the Magnolia department and zero training was offered. So all the seasonal employees were selling AV gear with whatever knowledge they came in with, which was typically nothing. The scariest thing was that none of the magnolia guys had even been to a High end A/V retailer, even though one was just miles away. They either couldn't be bothered or were afraid. How can one emulate something they have never experienced?

I predicted 2 years ago that Walmart would "Circuit City" Best Buy within 5 years. I still stand behind that. Best Buy created a price war with CC and won. The only retailer that can win a price war with Walmart is Ikea. Best Buy has to sell upscale and promote the value of better products rather than cheaper products. Magnolia HT started selling Denon, Pioneer Elite, and Primare electronics, now they've added Yamaha and Sony, but removed Primare. Magnolia ceases to differentiate itself from the rest of Best Buy product wise. The only products that Best Buy sells that Walmart can't get are Vienna Acoustics due to Sumiko's strong belief in limited distribution.

 

[skizzerflake]

I worked at Best Buy for 1 year in the Magnolia department and zero training was offered. So all the seasonal employees were selling AV gear with whatever knowledge they came in with, which was typically nothing. The scariest thing was that none of the magnolia guys had even been to a High end A/V retailer, even though one was just miles away. They either couldn't be bothered or were afraid. How can one emulate something they have never experienced?....

I've noticed that, both in Magnolia and the rest of the store. BB gives the impression of investing very little in their employees. From my experience, the training must consist of "keep them talking and act like you know something". It's unfortunate because I've heard naive customers putting a lot of weight on advice from somebody who was seriously off course. I don't blame the workers that much because I know you have to do what you have to do, but for customers that expect expert advice, it can be a rude awakening.

 

[chuckdaly]

To be fair, when Magnolia Home Theater launched, the sale people were given training by the manufacturers, such as Vienna Acoustics, Martin Logan, Universal Remote Control, etc. Of the stores I worked in (3 different stores in New England) none of the trained employees currently work for Best Buy. So I stand behind by my assertion that Best Buy employees have no training. Heck they aren't even trained in salesmanship, nevertheless audio video technology.

The general public needs knowledgable sales people to help them buy the products they need. The internet is a great resource of information, but the vast majority of consumers can't discern the facts from the myths. Just look at HDTV forums and read all of the posts about Plasma Burn-in, or how people take AV receiver power ratings at face value.

 

[davidtwotrees]

I don't spend much time in B & M stores.........but as for expecting near minimum wage people to have polish and expertise?! I feel is a bit naive don't you think? If one can't make a living doing something, then people won't choose that job as a profession. To me, a professional sales person is someone that knows their product through and through.They can compare and contrast various products that they sell. They should have knowledge of literature that comes with products, and be willing to share that knowledge with prospective buyers. In a HT setting, I would expect the person to be able to demonstrate all or most of the gear for sale in the store. Of course, all this knowledge comes at a cost. Appearantly corporate america has deemed that two $10 per hour people are more profitable than one $20 per hour person.
I guess that's where the term "living wage" comes in to play. If one can't make a living doing a job, what motivation is there to do the job properly?

 

[abboudc]

I second that here in Jersey we have Best Buy and thats it !!! We need some competitors to give us some choices,something,anything.

6th Avenue