AVP 7706 Returned from Service

[TLS Guy]

I received my Marantz AV 7706 back from Marantz 3 days ago after being away for just over 5 months. No mention of what was done.

As many of you will know this unit was replaced in my AV room by a Marantz AV 10, that I am very pleased with. It is superb.

So yesterday and today, I installed the 7706 in my 2.1 family room system. I swapped it for a much older Marantz AV7701.

So far so good. I did not keep serial numbers but I had to load all new software which took a long time and set up from scratch, which I would have to have done anyway, as they are such different systems.

I had one snag. Even though I was careful the left channel was missing from the Quad 34 preamp, which I like for LP playback in particular. It turned out to be a bad cable from the Quad 34 to the 7706. It was a "good quality' one allegedly. In my opinion cable quality has an inverse relationship to cable cost! I have never had a cheapo RCA cable fail, but I have the higher priced ones.

Anyhow, no hum so far, but it has not been on for an extended period. I am not certain it is the original units, as I did not keep the serial numbers. But there is no sign that the case screws have seen a screwdriver.

So, it is a cold rainy day, with a temp of 39F. So I am now sitting enjoying one of my favorite LPs, by the fire.

It sounds wonderful. Those speakers were loved by my late friend fill, which caused him to replace his speakers, but he still always prefered these.

 

[MrBoat]

I'd have to get rid of the stickers.

 

[TLS Guy]

I'd have to get rid of the stickers.

Yes, that is the next job. They will be gone tomorrow.

 

[AcuDefTechGuy]

I received my Marantz AV 7706 back…It sounds wonderful….

Amazing how Samsung took over and now you probably got a new AVP replacement.

 

[highfigh]

I received my Marantz AV 7706 back from Marantz 3 days ago after being away for just over 5 months. No mention of what was done.

As many of you will know this unit was replaced in my AV room by a Marantz AV 10, that I am very pleased with. It is superb.

So yesterday and today, I installed the 7706 in my 2.1 family room system. I swapped it for a much older Marantz AV7701.

So far so good. I did not keep serial numbers but I had to load all new software which took a long time and set up from scratch, which I would have to have done anyway, as they are such different systems.

I had one snag. Even though I was careful the left channel was missing from the Quad 34 preamp, which I like for LP playback in particular. It turned out to be a bad cable from the Quad 34 to the 7706. It was a "good quality' one allegedly. In my opinion cable quality has an inverse relationship to cable cost! I have never had a cheapo RCA cable fail, but I have the higher priced ones.

Anyhow, no hum so far, but it has not been on for an extended period. I am not certain it is the original units, as I did not keep the serial numbers. But there is no sign that the case screws have seen a screwdriver.

So, it is a cold rainy day, with a temp of 39F. So I am now sitting enjoying one of my favorite LPs, by the fire.

It sounds wonderful. Those speakers were loved by my late friend fill, which caused him to replace his speakers, but he still always prefered these.

You should be able to save the configuration by using the GUI on a computer- then, if you need to revert to factory settings, you would find its IP address, go to the settings area of the GUI and choose 'Load', then choose the file. It saves all of the time for setting it up and you don't need to make notes.

The original serial number would be on the reply to the service request and/or the RMA.

 

[TLS Guy]

You should be able to save the configuration by using the GUI on a computer- then, if you need to revert to factory settings, you would find its IP address, go to the settings area of the GUI and choose 'Load', then choose the file. It saves all of the time for setting it up and you don't need to make notes.

The original serial number would be on the reply to the service request and/or the RMA.

Totally different set up, the Family room is two channel with two subs. Very simple, essentially a straight stereo setup plus subs. Altogether different from the AV room.

 

[TLS Guy]

Yes, that is the next job. They will be gone tomorrow.

I'd have to get rid of the stickers.

They are gone now, but they were really stuck on there!

 

[TLS Guy]

Amazing how Samsung took over and now you probably got a new AVP replacement.

Honestly I have no clue, as they likely would have done a hard reset before sending it.

 

[Trebdp83]

So, not hooking it up in AV room and sending out invitations to witness comparisons to it from the AV10? Whatever…

 

[TLS Guy]

Honestly I have no clue, as they likely would have done a hard reset before sending it.

So, not hooking it up in AV room and sending out invitations to witness comparisons to it from the AV10? Whatever…

Where did I compare it to the AV10, with the 7706 in its current location? Don't invent a narrative.

Do you think I would go to the trouble of disinstalling the AV 10 installing the 7706, then disinstalling the 7706 and reinstalling the AV10. If you think that is a reasonable course of action then you are well and truly "off your rocker!"

 

[PENG]

Amazing how Samsung took over and now you probably got a new AVP replacement.

Highly possible, but it could also be one of those "refurbished". The least likely scenario is that the unit was in fact "repaired".

 

[everettT]

Highly possible, but it could also be one of those "refurbished". The least likely scenario is that the unit was in fact "repaired".

I agree, if they have the units on hand that would be the likely course, especially if they're looking for CS scores.

 

[AcuDefTechGuy]

Highly possible, but it could also be one of those "refurbished". The least likely scenario is that the unit was in fact "repaired".

Yeah, especially if it was at Panurgy in New Jersey.

 

[Trebdp83]

Where did I compare it to the AV10, with the 7706 in its current location? Don't invent a narrative.

Do you think I would go to the trouble of disinstalling the AV 10 installing the 7706, then disinstalling the 7706 and reinstalling the AV10. If you think that is a reasonable course of action then you are well and truly "off your rocker!"

 

[highfigh]

Honestly I have no clue, as they likely would have done a hard reset before sending it.

Did you do a hard reset before sending it in for service?

 

[highfigh]

Highly possible, but it could also be one of those "refurbished". The least likely scenario is that the unit was in fact "repaired".

If it's a refurb, that must be disclosed by whomever is providing it- it's a legal requirement. Selling anything as new when it was returned, exchanged & repaired or even as a demo unit is illegal.

 

[PENG]

If it's a refurb, that must be disclosed by whomever is providing it- it's a legal requirement. Selling anything as new when it was returned, exchanged & repaired or even as a demo unit is illegal.

You would have to ask Marantz that question lol... Keep in mind they didn't sell this to TLSGuy, if I understand correctly, they just sent it to him months after TLSGuy sent his defective unit to them for service so I am not sure if your so called legal requirement applies. Best ask them, but its up to TLSGuy, he may or may not want to even bother...

 

[highfigh]

You would have to ask Marantz that question lol... Keep in mind they didn't sell this to TLSGuy, if I understand correctly, they just sent it to him months after TLSGuy sent his defective unit to them for service so I am not sure if your so called legal requirement applies. Best ask them, but its up to TLSGuy, he may or may not want to even bother...

Seller or servicer, a used unit can't be subbed without telling the customer- it's not so-called, I started working at a stereo store in '78 and several other dealers were charged with deceptive practices and it was drilled into us because the owner didn't want to deal with the problems in the event that a customer was told that something was new, when it wasn't. A serial number check is the easiest way to be sure.

 

[PENG]

Seller or servicer, a used unit can't be subbed without telling the customer- it's not so-called, I started working at a stereo store in '78 and several other dealers were charged with deceptive practices and it was drilled into us because the owner didn't want to deal with the problems in the event that a customer was told that something was new, when it wasn't. A serial number check is the easiest way to be sure.

If you are so sure, okay but I think there are fine prints in terms of conditions that may vary among companies, so to me I wouldn't be so sure. Again, whatever you believe.., to me it is "so called" and that's generous.. , unless I see proof that it is factual. Not saying you are wrong, not at all.

Edit: To be clear, it is reasonable to expect a reputable manufacturer like Marantz to inform the customer prior, but I am just not sure they have to do it as such. My used of so called simply reflects my doubts of whether there is such a legal requirement in this specific case, not meant to contradict the point you brought up. I understand you have experience in this with your specific work place, but that does not mean it is a universal requirement elsewhere, though may be it is.

 

[highfigh]

If you are so sure, okay but I think there are fine prints in terms of conditions that may vary among companies, so to me I wouldn't be so sure. Again, whatever you believe.., to me it is "so called" and that's generous.. , unless I see proof that it is factual. Not saying you are wrong, not at all.

Edit: To be clear, it is reasonable to expect a reputable manufacturer like Marantz to inform the customer prior, but I am just not sure they have to do it as such. My used of so called simply reflects my doubts of whether there is such a legal requirement in this specific case, not meant to contradict the point you brought up. I understand you have experience in this with your specific work place, but that does not mean it is a universal requirement elsewhere, though may be it is.

It's just one of very many links- I used 'FTC rules on selling used, repaired and demo items as new'. Because it was almost 50 years ago, I had forgotten that the company's lawyer came in to explain many legalities of retail sales.

Penalty Offenses Concerning the Sale of Used and/or Rebuilt Merchandise

The FTC has issued a Notice that it has determined that certain acts or practices involving the sale of used and/or rebuilt merchandise are unfair or deceptive, and vi

www.ftc.gov