Some things to help diagnose your problem:
Is the “Audio sel” set to Auto, pg 70?
How do you have things connected?
Have you done all the digital assignments, pg 52?
Have you set all the HDMI control features in the receiver/sources if applicable, pg 48?
Are your sources set to output via Bitstream or PCM?
What are the channel levels set to, should be around 0dB, pg 90?