Very long email to ideal audio video...
On June 24 I had placed an order for a Pioneer 1014tx A/V receiver. I had verified my address on July 6. Two days later on the eighth my credit card was charged. As of Tuesday July 26 I had still not received my shipment. Despite numerous calls I had made throughout July to locate my purchase I was unable to becuase your customer service department had informed me that it was "on the way". I was told this every time I had called. When I called on the 26th I was informed that the item I had ordered was on back order. I had been told for three weeks that "my purchase was on the way" when in reality it was on back order and nowhere even close to being on the way. Your website had also listed that you do have it in stock which was a complete lie when I had placed my order. Conveniently the receiver I had ordered is now removed from the list of products offered on your website. Last Wednesday, July 27, I had cancelled my order (609531) , and was told that I would receive my $364.88 back by the end of the week. That did not happen. I then called back the following Monday, August 1, and was told that "I should have gotten it back and that I would definitely have it by the end of the day Monday or mid day Tuesday." That did not happen. As of Tuesday evening I had still not received my money. I then called back yet again Wednesday afternoon only to be told that this process takes 4 to 7 days. Wednesday was the seventh day. I did not get my money once again. Thursday August 4, day 8, I was on hold with your customer service department for the second time that day as I had called once earlier only to be told that the computer system shows "that my cancellation was on schedule to be processed today or tomorrow and that my order would be printed out and taken to the billing department right away and rushed through." This was cooincidently the same exact thing that I was told on Monday, and the Wednesday before that. Monday August 8, day 12, I had called only to be told the same thing yet again; and only to receive the same result: NO MONEY. Thursday August 11, day 15, now over double the original "4 to 7 days" it takes to complete this transaction I have called again only to be told the same thing. That the transaction will be pushed through by the end of the day. Somehow I don't believe that. I have called PNC bank and I am currently waiting for paperwork on its way in the mail to file a dispute against Ideal Audio Video in order to get my money back. If I do not have my money or if the transaction is not in the works by the time I get the paperwork I will file the dispute against your company. After the dispute is filed this matter will then be between Ideal Audio Video and PNC Bank. My efforts thus far have been persistant yet fruitless. I am done wasting my time trying to get my money back on my own. I do not understand what it is about this process that takes so long to replace my payment. I do not understand why I have been told nothing but lies thus far. I do not understand why I keep getting told that I will get my money back when time and time again I do NOT get it back. I do not understand what kind of business it is that you are running but developing this type of customer relations cannot be good for sales. This entire fiasco has inclined me to never order from your website again. Ideal AV seems to be very quick about receiving peoples money but very hesitant about giving it back. By the way there isn't much that is ideal about this process. If I do not have my money back by the time I receive the paperwork for the dispute I will file it and let PNC Bank handle this ordeal from here on out. I have made numerous online purchases before and have never run into any problems like this with any company large or small. All that has happened since I placed my order was that I was lied to constantly and consistantly. I require that you email me in return to inform me what is being done about this matter.
I still dont have my money back as of 8/18/05
