Hahaha. Gotta love when there's a widespread problem that you see across multiple customers with the same product, and you see tons of chatter in the forums about said problem, but when you call for support, they're like "We haven't heard of that issue." SURE you haven't.
We had a string of bad RTI batteries for a while. Ended up that they had a bad batch of them that effected a particular range of manufacturing dates. They refused to admit there was a widespread issue to the very end.
BUT at least they were awesome in just sending us replacement units right away with zero hassle, so that's good. Other companies you have to fight tooth and nail for any help. Makes me love the smaller companies, that's for sure. No room for a lack of communication when you can talk to the product designer themselves!!! At least those guys are keenly interested in helping you resolve the issue, which in turn helps them resolve any flaws in their product in the process.