Resolving Issues With Elemental Designs

[Chu Gai]

Contact was made today with an investigator from the Iowa Attorney General's office who handles consumer complaints.

If you have a legitimate issue with ED such as....

• long time unfulfilled warranty issues
• orders that you've paid for but not received in a timely fashion
• orders that you've paid for but only received a partial shipment and you've been waiting and waiting
• refunds that you still have not received
• other reasonable matters, etc.

Please send an email to steve.switzer@iowa.gov and let him know the particulars. That means stuff like what and when you ordered, how much, what you've been told, etc. Keep it factual and leave the emotions out of it.

As it stands right now, ED is a blip on the radar. If only one person complains the usual procedure is for the government to contact ED and ask for a response. This can take time. However, if everyone that is legitimately affected emails him, then quicker and more forceful measures can be undertaken. He (Steve Switzer) has been made aware that ED is delinquent in their business filings with the Iowa Secretary of State. How this impacts matters remains to be seen.

If you also want to summarize your complaint in this thread, while it may be somewhat redundant, it does provide a convenient place. I only ask that just complaints be listed and only once. This will keep it tidy and easy to navigate. If your situation needs to be updated, well that's another story.

Should anyone know other websites where ED has a presence (I doubt they'd let you post this at theirs!), please copy the particulars and make a post there.

Thanks!

 

[ridikas]

Possibly the worst audio company on the web right now. People who buy from them DESERVE to be ripped off.

 

[gtpsuper24]

Possibly the worst audio company on the web right now. People who buy from them DESERVE to be ripped off.

Yes they are nothing but a bunch or scumbags IMO. They have locked their forum so no new users can register, they delete any questions about orders/refunds or lock the thread. All the comments on their facebook page was filled with unhappy customers, those are now deleted with comments disabled.

 

[Matt34]

Possibly the worst audio company on the web right now. People who buy from them DESERVE to be ripped off.

Nobody deserves to be ripped off.

 

[gtpsuper24]

Nobody deserves to be ripped off.

Yes especially the way eD is trying to hide all of the problems. Not everyone looking to purchase equipment reads AVS, AH or any other forum. They might not even know they exist.

eD also falsely list products as Instock when in fact a few members on AVS and Facebook have been waiting as much as 8 months for those instock items.

eD's trend seems to be that they send out the shipping information to UPS/FedEx but never actually send out the product, seems like a stall tactic to keep buying more time.

 

[MinusTheBear]

Yes they are nothing but a bunch or scumbags IMO. They have locked their forum so no new users can register, they delete any questions about orders/refunds or lock the thread. All the comments on their facebook page was filled with unhappy customers, those are now deleted with comments disabled.

Marked up MSRP's, defective subwoofer amps, not answering phones/emails, late orders, unfulfilled orders, not refunding monies, locking forums, deleting forum responses and threads.

The above sounds a lot like AV123 business's practices (minus the charity fraud). IMO this company sounds like it is about to fold or soon will as those business practices are not sustainable.

 

[ridikas]

It takes no more than 15 seconds of online research to realize what kind of severe fraud they are. People who get ripped off are those who buy blind. That's pretty dumb

 

[Matt34]

It takes no more than 15 seconds of online research to realize what kind of severe fraud they are. People who get ripped off are those who buy blind. That's pretty dumb

Three pages in google search before finding something about amp problems, six before finding any mention of delivery troubles via this thread on AVS forums....and with the forehand knowledge to be looking for it.

Regardless, saying people deserved to be ripped off is out of line.

 

[ahblaza]

Three pages in google search before finding something about amp problems, six before finding any mention of delivery troubles via this thread on AVS forums....and with the forehand knowledge to be looking for it.

Regardless, saying people deserved to be ripped off is out of line.

Matt, I want to personally thank you for this post, your integrity and heart felt comments are to be admired, it's a pleasure to share the same space on this forum with you.
Best Regards, Jeff Nordi...........

 

[j_garcia]

Nobody deserves to be ripped off.

But some DO deserve to be banned

 

[ridikas]

Don't think that just because you have 18K posts that you can threaten others. Those who constantly instigate and threaten deserve to be banned. Reported.

 

[j_garcia]

Don't think that just because you have 18K posts that you can threaten others. Those who constantly instigate and threaten deserve to be banned. Reported.

While I was never a fan of eD because I have read first hand accounts on this very forum, you make blanket comments about them with what would seem to be ZERO knowledge and think that's OK? Report away.

 

[jinjuku]

Don't think that just because you have 18K posts that you can threaten others. Those who constantly instigate and threaten deserve to be banned. Reported.

Ridikas, I think I am speaking for other mods and members when I tell you that you are on a very short leash here.

You have two options:

1. Either post something that moves this thread forward in a positive manner
2. Keep mum

I've had my fill of obstinate posters. Don't bother either replying to this publicly or in a PM. When I tell you this is the only warning you will get from me please understand that I mean it.

 

[lsiberian]

This is just sad to hear. A company with so much potential drops the ball on their products. At the very least let the customer know the situation. I will no longer recommend their products to anyone. I am absolutely not pleased. If any ED person reads this thread please do the right thing. Let customers know if you have a factory problem or a debt problem.

I apologize to anyone who made a purchase based on my recommendation. I promise you I had no idea they wouldn't deliver. It does sound like they have factory problems, but they need to let customers know what's going on.

 

[MinusTheBear]

This is just sad to hear. A company with so much potential drops the ball on their products. At the very least let the customer know the situation. I will no longer recommend their products to anyone. I am absolutely not pleased. If any ED person reads this thread please do the right thing. Let customers know if you have a factory problem or a debt problem.

I apologize to anyone who made a purchase based on my recommendation. I promise you I had no idea they wouldn't deliver. It does sound like they have factory problems, but they need to let customers know what's going on.

IMO this sounds entirely like a cash flow problem. It's not a factory problem when employees are not getting paid or they don't have money to fullfill an order with a factory (there is a post on AVS from an employee talking about this).

ED is behaving in the same way AV123 did when they had cash flow problems.

 

[shadyJ]

IMO this sounds entirely like a cash flow problem. It's not a factory problem when employees are not getting paid or they don't have money to fullfill an order with a factory (there is a post on AVS from an employee talking about this).

ED is behaving in the same way AV123 did when they had cash flow problems.

I think the post you are referring to is by a contractor, not an employee.

 

[gtpsuper24]

I think there were some employees let go recently last few weeks. One of the eD guys mentioned that they are only down to 6 guys in the entire shop and thats why it takes so long to get ahold of them.

Alex said they are on the verge of something new and big and that we should "stay tuned" sounds like a stall tactic. If it is something that can turn the company around it will takes years for them go gain back the online communities trust. It might just be too late.

 

[theJman]

Alex said they are on the verge of something new and big and that we should "stay tuned" sounds like a stall tactic.

"big" is probably how you would describe the size of the word which depicts what happens next; bankruptcy. I've been watching this saga unfold for the better part of a year now, and it sounds like the 'b' word is the only thing left. Very sad indeed...

 

[slipperybidness]

"big" is probably how you would describe the size of the word which depicts what happens next; bankruptcy. I've been watching this saga unfold for the better part of a year now, and it sounds like the 'b' word is the only thing left. Very sad indeed...

So, if they go bankrupt, all the people that have given them $ and not gotten an item are screwed?

 

[theJman]

So, if they go bankrupt, all the people that have given them $ and not gotten an item are screwed?

Not necessarily. If they paid by credit card or PayPal there's often recourse, even though that's considered unsecured. Vendors who've supplied eD with parts and/or services are probably in the worst position, because those debts are almost always unsalvageable.