I got the 5500 free with a Samsung plasma at Magnolia. My opinion of this unit, while I appreciate free goods, is I would not have been sad if they just kept it. Load times are long and I have had issues with it stopping or not playing a disc. The remote controls are awful. I know this is a little nitpicky but "menu" on most remotes means going to the disc's menu. This one stops disc play and goes to the player's menu. Yes, there is another button for this but it's kind of confusing.
IMO, it's not a good player for several reasons. I would return it and get something else but most likely I will just sell it or give it to a relative I don't like
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