Odd Digital Audio from Cable Problem

[funked up]

This is an odd problem. I just had digital cable installed with HD channels and a DVR. Yesterday I noticed that I was not getting digital sound. I have a HD cable run from my cable box to the TV and an optical cable run from the cable box to my reciever. I don't have it all run throught the HD cable cause my reciever only has HD video pass through. The thing is, when I turn my TV off but leave the cable box on I get digital sound, but when I turn the TV back on I loose the digital sound. I can't get picture and digital sound at the same time. I still get sound in the PCM form but not Dolby Digital 5.1. The sound quality is much better in 5.1 Seems to me that this might be a signal strength problem, maybe its not strong enough to send the picture and digital sound at the same time? I called the cable company and explained the problem, but they don't have any ideas how to fix it. They are sending someone tomorrow to install a booster to see if that works. Anyone here have any idea of what it might be other than signal strength? Maybe some kind of setting that I have overlooked?

 

[murl]

This is an odd problem. I just had digital cable installed with HD channels and a DVR. Yesterday I noticed that I was not getting digital sound. I have a HD cable run from my cable box to the TV and an optical cable run from the cable box to my reciever. I don't have it all run throught the HD cable cause my reciever only has HD video pass through. The thing is, when I turn my TV off but leave the cable box on I get digital sound, but when I turn the TV back on I loose the digital sound. I can't get picture and digital sound at the same time. I still get sound in the PCM form but not Dolby Digital 5.1. The sound quality is much better in 5.1 Seems to me that this might be a signal strength problem, maybe its not strong enough to send the picture and digital sound at the same time? I called the cable company and explained the problem, but they don't have any ideas how to fix it. They are sending someone tomorrow to install a booster to see if that works. Anyone here have any idea of what it might be other than signal strength? Maybe some kind of setting that I have overlooked?

Could you tell us 3 things:

1. What kind and how many outputs do u have on the he cable box?

2. What inputs and how many do u have on your receiver and tv?

3. Which cables are going where? Be specific hdmi optical etc.

It would also help to know what kind of tv and receiver you have. Hopefully we can help u out.

 

[funked up]

Got this figured out a couple days ago. The guy who setup the cable box didn't set it up right. I was unable to be there when he set it up. He set the audio output of the cable box to HDMI, so when the cable box detected that a singal was being recieved through the HDMI cable it tried to send the digital sound through that instead of the opitcal cable. Thats why when I turned the TV off I got digital sound through the reciever. I just had to go into the General Settings and switch it over to Optical output(I figured this out by doing some online research). The only manual that came with the cable box was one for the remote and it said nothing about how to access the General Settings. I had to call Charter to figure it out, I had called previously about the problem, but they didn't know what was wrong. I had to press the Menu button twice to get to it, never would of figured that out by myself. Overall it was a very simple problem to fix, and would of been completely aviodable it they had sent a manual with the cable box that told you how to access and change the settings of the cable box.