We just purchased a futon frame and mattress from a local Futon store last week. We had to wait for the platform but received it on Tuesday. This was no cheepie either. This was a
Venice from Night & Day Furniture.
First I get it home and open up the box. One of the arms finish was F'ed up, the lacquer was rough as sandpaper. I took the arms back and they had one more set in stock. We opened it at the store and it was ok.
During assembly several of the fasteners broke. They were cheep potted aluminum and even the slightest stress caused them to fracture and break. So Wednesday I go back again and the guy kind of groaned and said he was sorry they thought they had gone through them all and replaced the bad hardware as the manufacturer got a bad batch from China.
So I replaced all the hardware and got it assembled.
The first time I tried to raise it into couch position the lock shoe snagged under a metal guide and broke off.
Not just broke but pulled out of the wood.
I can not believe we spent almost $500 of dollars on this and I never even got to sit in it once before it was broken!
Today we went back to the futon store and told them that we give up and want our money back. They refunded our money and were very apologetic, I don't really blame them. The guy at the store was saying that Night & Day Furniture is top of the line in Futons. Now admittedly the Venice is mid range in their line but I expected it to last more than a day.
We did keep the new mattress and will put it on our ugly old frame that we bought at the Goodwill
seven years ago for $50. It is beat up but still rock solid.