couldnt tell ya bro, maybe thats when they were under AV123, lots of different people dealt with things, but if not then who knows. But situations like this happen with every company, excuse? no, but its not like many people dont go through similar things from MANY other companies. Like i said, the majority of people have excellent customer service/reviews and thats what they have become known for...must be a reason for it. If they were really that bad at customer service...the opposite would be said.
Wouldnt be a company without a few complaints
sorry you had issues.
P.S-
Actually now that i think about it, they sold the smaller channel versions when the company was under AV123. That explains the bad customer service