Carpet One - Any opinions?

[Adam]

Hey, all. I'm shopping for new flooring. Seeing as how it's going in my "home theater" room (a.k.a. living room), I figure that it qualifies for discussion.

Home Depot kept promising to send me carpet samples but never did, so I'm done with them. I've been looking at Carpet One and was wondering if anyone here had any opinions on them, good or bad. They seem to know their stuff, but they also seem a bit pricey.

Thanks in advance for any input!

Adam

 

[adk highlander]

I think Carpet One is a chain and like all chains individual stores are different. I used carpet one when we built our house. Our builder worked out a deal with them as we were doing the whole house. I have mixed feelings. One of the two people I worked with was great (carpet and tile). The other guy I worked with for my laminate floor I am a bit less happy with. I don't think he used the correct product for out application (I have in-floor heat in concrete for 80% of the house) and we have been having issues with the floor moving and buckling. The manufacturer states it should not be installed where floor temps exceed a certain temp (which we do) but will not do anything directly and say it is up to the rep to take care of it. Well the rep is one who did it and will not admit he did it wrong. So needless to say I am not going back for my theater carpet in a few months.

 

[Exit]

I had Home Depot recarpet my whole house and they did a good job for a good price. I just picked up carpet samples at the store and returned them when I bought the carpet. There might have been a refundable deposit on the samples but I don't remember for sure. There is a fee for them to come out and measure your house floors and that is manditory even if you have measured it in detail. (They need to make sure there are no measuring mistakes and plan for the grain of the carpet.) I think Home Depot is a big organization that just doesn't work on a personal level, like mailing you carpet samples. Mailing costs of samples would also be an issue. Also there are so many brands and types of carpet that you need to go to the store to see them, and then you can pick out samples to bring home. We only went to a couple of carpet stores and they were more expensive than Home Depot. My main point is that you don't have to rule Home Depot out, you just have to understand how they do things and see if you like them. They were very informative with me and there were no surprises.

 

[jamie2112]

Adam, I did my whole house 18 months ago before I sold it. I got many quotes from wayyyy overpriced to very reasonable. I would check out local small but well know carpet installers. Thats what I ended up going with and I saved about $2800 from the big chains here on the east coast. The little guy might be your best bet. You can buy the carpet right from the installer as I did and save a boatload my friend.

 

[Adam]

Thanks, all!

Exit - my experience with Home Depot spanned almost exactly one year. I figure that if they don't come through on their promises before I buy the carpet, then I shouldn't have expectations that they'll do that after I give them my money. If they weren't going to send me samples,then they shouldn't tell me that they were going to. They brought up the idea of having samples sent to my house, not me. I certainly do appreciate the info, though. I still buy things from them, but likely will not buy flooring there. Also, their prices were just about the same as Carpet One once padding and installation are included, so it's kind of a wash for me.

One thing about Carpet One that seems too good to be true (so I'll read the fine print), but that is very interesting, is that they have a 120-day satisfaction guarantee. Apparently, if I don't like my flooring within 120 days, they will come out and replace it for free. I'm assuming that I would have to get the replacement carpet from them, but still - that's a nice service.

 

[unreal.freak]

Thanks, all!

Exit - my experience with Home Depot spanned almost exactly one year. I figure that if they don't come through on their promises before I buy the carpet, then I shouldn't have expectations that they'll do that after I give them my money. If they weren't going to send me samples,then they shouldn't tell me that they were going to. They brought up the idea of having samples sent to my house, not me. I certainly do appreciate the info, though. I still buy things from them, but likely will not buy flooring there. Also, their prices were just about the same as Carpet One once padding and installation are included, so it's kind of a wash for me.

One thing about Carpet One that seems too good to be true (so I'll read the fine print), but that is very interesting, is that they have a 120-day satisfaction guarantee. Apparently, if I don't like my flooring within 120 days, they will come out and replace it for free. I'm assuming that I would have to get the replacement carpet from them, but still - that's a nice service.

Adam i think getting the better brand name carpets and a good padding is the key to a lasting carpet. I recently had experience with shopping for carpet to install in our new house. we went with a local floor and tile store. They sold us the best Shaw carpet, with a good padding for $4250 installed. Thats the whole house mind you. Our house is 1800 sq ft and is around 30% tiled. I wish you the best of luck with your carpet.

Peace,
Tommy

 

[Exit]

I bought the best carpet pad Home Depot had and I think that is the way to go. It has a waterproof plastic upper surface and is nice and thick. There is a springiness to it that several people have said I must have good carpet. Our carpet was just averge grade on sale and I think the padding was as much as the carpet. We have pets and kids and the plastic layer makes much easier to clean up. Best of luck.

 

[Mort Corey]

Suggest you pre-measure as best you can first. I had some new carpet put in last year and the price was within tolerance at three stores I visited...all within five bucks a yard installed. Where the difference came in was that one of the stores came up with a measurement 40% greater than either my measurement or the other two stores. I knew where I wanted the seams and alotted for the extra waste and came within under 10% of what the job actually took....and I don't know what I'm doing... but someone was trying to pad (no pun intended) the job.

Mort