Ok, my time to vent. I ordered a pair of Blackhawk combat boots through them on 6/26. They arrived 7/04 and when I opened the package they were the wrong color(Marine colors), not the desert tan that I ordered. I pulled the receipt out and it had another persons name on it. So I go online and email them telling them the situation, I get two auto replies saying I need to fill out a RMA.
I proceed to write them again explaining I can't fill out a RMA because the order number and customer ID number are not for my order(just out of curiousity I tried using them and they came back to the guy on the reciept and he too also returned his order due to the boots being the wrong color?
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The emails that followed:
Dear Matt,
The order# you provided, #XXXXXX, is for an order for XXXX XXXXX. However, when I pull the order up in our system, it shows that it was returned over a month ago and a refund was issued. On that order, Mr. XXXXXX stated he received a dark blue color boots, which he returned, and we gave him a full refund. Please double check the order# on the package.
If you have any additional questions or concerns please feel free to contact us and we will do our best to assist you!
So apparently I can't read a reciept. So I wrote back:
That is what I've been trying to tell you. Not only did you send me the wrong style of boots but you sent me someone else's reciept.
I've scanned a copy of the receipt that I got. Would you like me to take a picture of the boots too?
That was two days ago and haven't heard back from them. Can't wait to see how they respond to this one.
I went ahead yesterday and ordered from another company, these guys just lost a customer.