Have you try calibration or lower the treble option to see if it makes any difference? I hope that there is a return policy...If not, I am sure there are people out there willing to buy from you. Based on many reviews, most owners love their BICs.
I was told to compare the BIC Acoustech to Klipsch, which I did. Found the high a little too high for my tastes. It was way too bright for my taste. I got worried and decided against it based on the Klipsch. I end up going with AV123 Rockets 850s and 450s. Aperions and Swans was a tie as my second choice and the BICs was my 3rd choice.