I love it when two vendors fight on the forum; makes me look for a third vendor to buy items from...
Greg, unfortunately, I have to say I absolutely understand and agree with your point here. I too hate to see vendors fight publicly on forums, and I've also spent a number of years as a forum moderator, so I've had the experience of dealing with it from that angle too (including some fights that are FAR worse than this, and that have raged for YEARS). It is ALWAYS bad, and invariably BOTH vendors end up looking like schmucks . . . even if one is more "in the right" than the other (which I'm not trying to imply is the case in this instance!). Nobody wins (even when one or the other "wins" the immediate argument), and EVERYBODY loses.
This entire thing got WAY out of hand, and I sincerely apologise for my part in that. For Glenn and I to argue publicly like we've done here is ENTIRELY inappropriate (Glenn and I agree 100% on this), and I think we were both out of line in various ways.
Glenn and I have now spoken on the phone, and worked this out between us; and we have agreed to work together from here on out to make sure something like this NEVER happens between us again.
I truly did not come here with any intention whatsoever to attack Glenn or his products, but I now understand a bit more why he took offense in the way he did. And at the same time I felt a little blindsided by having Glenn dig into me, especially in my first couple of posts here, and particularly given that there are some other sensitive issues here related to Ethan. So each of us were put in an awkward position. That's not an excuse, but it is basically what happened, and I think we both have a bit more understanding of each other's position now.
So once again, for my part in this, I apologise to Glenn, to the original poster, and to everyone else reading or taking part in this thread and having had to endure this garbage from us. And I promise I'll make all reasonable efforts on my part to make sure this NEVER happens again. And I'm confident Glenn will too.
And I will also point out that, despite our frustration with each other, when Glenn and I spoke over the phone I felt we were able to have a VERY good, healthy dialogue with an honest, two-way interaction. And that is something that a LOT of people don't do well. Glenn is a good guy, and, as I said before, my personal and professional experiences with him have otherwise been exemplary. And for those reasons I wouldn't hesitate to recommend him as someone who is good to do business with.