Hi all,
I know that this is probably not the right forum for this but I wanted to make sure that many of you saw it.
Over the course of the last 3 weeks I have had my first experience with
AllPosters.com and I would strongly like to add that it will, and is not, not be my last.
On October 13th 2007 I order a custom framed Transformers movie poster from AllPosters.com. The order was put together and shipped 2 days later and I received it on October 19th 2007. I was very impressed with the shipping time as they are in the US and I am in Canada, usually takes two weeks at minimum.
Got the package home, received it at work, and ripped right into it. My excitment was soon turned to disappointment as I saw that one of the corners was cut incorrectly and did not meet leaving a large visible gap. I thought to myself "This is going back". I reasearched their return policy and it looked like I would have to pay shipping to return it and for them to ship me a replacement if I wanted another. Very disappointed now, I had paid $42 CDN to get it to me in the first place and I really did not like the thought of paying another $42 to ship it back and another $42 to get a new one. I decided I would keep the one I had and live with it and would never buy from them again.
Well almost two weeks went by and the flaw in the frame really started to irk me like you wouldn't believe so I said screw it and contacted the company via e-mail on Nov 1st 2007. I quoted them on their 100% satifaction promise and how the flaw in the frame was obviously their fault and not shipping damage.
Honestly, I was probably way too harsh in a first contact e-mail, but as I said I was pissed about it and it had two weeks to build up. I received a very polite e-mail back within an hour asking me if I wanted a refund or a replacement. I chose replacement but also said that I did not think I should have to pay shipping to get the original back or the new one out to me. Again within an hour of me sending my response I received a response from AllPosters.com that stated that since the error was theirs the shipping was absolutely not my responsibility and that it was not necessary to ship the original item back to them.
I was pretty much amazed!!
I received another e-mail shortly thereafter that evening stating that the order for the replacement had been sent for processing and it should ship in a few days. I was even more amazed. Within the span of about 3 hours, in the late evening I might add, the problem had been resolved to better than my satisfaction.
Now all I had to do was wait for the shipment.
Well, it is now 12:30pm Mountain time in Calgary, Alberta, Canada on November 7th 2007 and I am staring at the replacement framed poster and it is perfect in every way. All corners have been scrutinized and the non-glare plexi-glass has been throughly gone over for scratches and none found. It is perfect.
Outstanding
I know this was a long post about a framed poster, but I just cannot say enough about the customer service I received at AllPosters.com. To boot I have already put another 2 orders in with them.
Beyond customer service the site and its custom framing gallery is really cool. It lets you select frames and mats and apply them to the poster you are looking at buying, really cool!!
Anyway, that's it
Cheers and thanks for the ear
Michael
I am in no way associated with AllPoster.com, just a very happy customer
