There must be a reason why they're so big. As long as people think they're getting a good buy, they'll shop there. Anyway you look at it, no one is being forced to work there and those that do must be there for a reason too. Home Despot drove a bunch of mom and pop hardware stores out of business in the Miami area, but I can tell you two that adapted are thriving and will never be touched by the Despot: Everglades Lumber and Shell Lumber, both provide service that Home Despot doesn't (and isn't interested in providing, if they were they'd train their personnel better) as soon as you walk in a sales persons asks what you need and how they can help, they'll walk you too the proper aisle or get you the item, when was the last time someone did that at Home Despot? They're also "niche" players, carrying merchandise that Home Despot wouldn't carry (exotic woods, special tools, etc.) so their stores are always packed.