Just got a job in home theater. Help please

[guitarplyrstevo]

I appreciate all the tips you guys are giving me. Today when I went to work, I had most of the answers to the customers questions and a lot of the customers told me how pleased they were with my assistance.

 

[Davemcc]

8. Never, and I mean NEVER judge a person by their clothes!!!!!!! They may only have a few bucks now, but they may have more someday. Or, they could be Marshall Faulk who came into the A/V store I used to buy from, looking like he was homeless.

This reminds me of a friend of my Dad's who was a very casual person, 20 year old sweatpants and worn through t-shirt kind of casual. This guy walked into a Porsche dealer and asked for a 944 Turbo brochure. The salesman told him "You can't afford it" and shooed him out the door. He drove across town to the other Porsche dealer and wrote a check for a new 944 Turbo. Then he drove back to the first dealer, went to the sales manager's office and showed him the bill of sale and told him what the salesperson said. The kicker is that he later gave away the Porsche when he got a new Acura NSX. This from a guy that didn't own a suit and whose idea of getting dressed up was a Hawaiian shirt.

 

[MDS]

That's why you shouldn't judge a book by its cover. The funny thing is that the salesman most likely couldn't afford the cars he is selling either.

 

[originalmoose]

Yeah i work at BB and i made the mistake of judging someone by thier clothes once and never again, not that it made too much of a difference, he still got what he needed (a low budget PC for browsing the web) But if i had to guess the guy would have been making paymets on the $400 computer system he bought for the next 4 to 5 years. When i helped him put the computer in his car it was brand new H2 with about 8 monitors in it, GPS the works. He said he paid cash for it, like he did his computer.

Never make this mistake, and instead of trying to make huge sales to please your manager, try getting what the customer needs and wants rather than push them into something way over their heads. Your customers will be happier and they will most likely tell your manager what a good job you did helping them. That always helps when it comes to raise time.

 

[AlphaWolf]

Is Fry's the type of employer who demands you sell X amount of plans per week or else they let you go? If not, do you have to meet any other type of quotas? Is your income based on sales commissions at all there?

Right now I work in sales for Staples, and there aren't any quotas that you have to meet at all, nor are there any commissions, you just have to at least offer plans to the customers and be as polite and accommodating to their particular business needs as possible. (IMO this is why Staples has been doing so well the last 10 years, customers really do like the no sales pressure environment.)

I was thinking about working at Fry's as a second job if they are the same way. Hard to get hours at this time of year at staples (easier towards the winter though.) Assuming of course, that fry's doesn't consider staples to be a competitor. I know staples doesn't consider themselves a competitor of fry's. Even though they both sell *some* of the same products, they both cater to a completely different type of customer.

 

[guitarplyrstevo]

Is Fry's the type of employer who demands you sell X amount of plans per week or else they let you go? If not, do you have to meet any other type of quotas? Is your income based on sales commissions at all there?

Right now I work in sales for Staples, and there aren't any quotas that you have to meet at all, nor are there any commissions, you just have to at least offer plans to the customers and be as polite and accommodating to their particular business needs as possible. (IMO this is why Staples has been doing so well the last 10 years, customers really do like the no sales pressure environment.)

I was thinking about working at Fry's as a second job if they are the same way. Hard to get hours at this time of year at staples (easier towards the winter though.) Assuming of course, that fry's doesn't consider staples to be a competitor. I know staples doesn't consider themselves a competitor of fry's. Even though they both sell *some* of the same products, they both cater to a completely different type of customer.

I don't think you have to reach a certain number of sales at Fry's. I don't specialize in home theater at Fry's or anything; I'm just there to help out the customers needs in the audio department.

 

[Buckeyefan 1]

One way to approach a customer is to ask them what they do and don't know about home audio and video. Find out what exactly they are looking for, what budget they think they can afford, then ask how much knowledge they have. You never know - you may run into a Gene or Clint in sweatpants and wife beater shirt someday who plays dumb and starts drilling you.