Froze up (smoked) Velodyne DD-15

[supermotrad]

Please don't rip this site, like I said I know it was my fault, but here is the site, it must have been the 15 or 17.5 option. http://www.ronelmm.com/tones/
I was kind of wondering if the tones might have had something else thrown in to cause havick. Maybe this thread will prevent some other too curious George like individual from ruining their beloved sub.
Thanks again,
must go to sleep now to awake early to make more $$money$$ for new driver

 

[no. 5]

Anybody see the goofy 5 foot aluminum woofer the Myth Busters made connecting the driver to the drive shaft of a car to mechanically move the cone up and down with a crank shaft assembly.

yep, it wasn’t very musical though...

 

[dave1490]

Thanks to everyone who lended their knowledge and not bitterness towards learning. I'm sure it's my fault now. It tried soo soo hard to "swing" it. Anybody see the goofy 5 foot aluminum woofer the Myth Busters made connecting the driver to the drive shaft of a car to mechanically move the cone up and down with a crank shaft assembly.

ya,160 subsonic db,s

 

[dpnaugle]

If that happens, I will personally email this thread to Velodyne and have his warranty voided.

If you want to run test tones, use the internal calibration ones. What you did is for cheap car audio boom subs, not a DD-15.

Seriously, people have what they don't deserve.

SheepStar

No fun and Mean to boot. The man bought a 3K sub and learned his lesson. Not to mention enlightened one or two others. He can test it with what he wants. Velodyne doesn't need to hear from you. I have a feeling they do just fine with their profit margin and can afford to replace a sub for a valued high end customer. Good customer service is good business. He deserves a 2nd run at the DD-15, definitely.

DN

 

[MACCA350]

Seriously, you shouldn't be able to destroy a DD doing that because they've got built in protection. It's written in the manual(see post #18), so I'm sure they wouldn't have a problem fixing it if it's under warranty as there must have been a fault with the protection system.

When I first picked up my DD15 I noticed that on the OSD it said DD12. Velodyne told the dealer to swap it for another new one(to save me waiting for service). They also said that the driver software(which is different to the normal software that we can upgrade) must have been incorrectly loaded and it was critical to the operation of the sub that it have the correct driver software(this must store all the parameters for the size driver thats is installed)

cheers

 

[Sheep]

No fun and Mean to boot. The man bought a 3K sub and learned his lesson. Not to mention enlightened one or two others. He can test it with what he wants. Velodyne doesn't need to hear from you. I have a feeling they do just fine with their profit margin and can afford to replace a sub for a valued high end customer. Good customer service is good business. He deserves a 2nd run at the DD-15, definitely.

DN

I destroyed a woofer from a sine wave, but I didn't boo-hoo and get a free one. It's still sitting in my room broken. Learning your lesson would be NOT getting a free woofer and having to pay for it. If he gets a free one, where is the discretion from doing that again?

SheepStar

 

[Haoleb]

I destroyed a woofer from a sine wave, but I didn't boo-hoo and get a free one. It's still sitting in my room broken. Learning your lesson would be NOT getting a free woofer and having to pay for it. If he gets a free one, where is the discretion from doing that again?

SheepStar

Most individuals have something usually referred to as "common sense", It is this widespread and seemingly rarely used part of the human psyche that I'm confident will keep him from destroying another woofer, assuming that it really was his fault to begin with.

Perhaps it is then that deep down you have a lingering disgust in an individual who could be able to procure a free replacement woofer for his or her mistake. Which, as you admitted you have failed to do yourself.

 

[MACCA350]

I destroyed a woofer from a sine wave, but I didn't boo-hoo and get a free one. It's still sitting in my room broken. Learning your lesson would be NOT getting a free woofer and having to pay for it. If he gets a free one, where is the discretion from doing that again?

SheepStar

Sheep, its a AU$5,599 sub with built in protection against this sort of thing. Part of the reason I bought one was because they are suppose to be bulletproof(or should that be idiotproof ). I was told by a dealer that you can't damage it(unless you hit it with a hammer, or something similar ) because the servo stops the driver from bottoming out or playing incorrectly, the subsonic filter prevents damage from too low signals, and in case of overheating and line voltage drop the protection will kick in and shut it down before any damage occurs. I'm not saying he should have done what he did but spending that much on a sub with all that protection I personally wouldn't accept it.

cheers

 

[mike c]

it is bulletproof, in a sense it's "kevlar" reinforced IIRC.

 

[MACCA350]

it is bulletproof, in a sense it's "kevlar" reinforced IIRC.

Good one Mike

cheers

 

[Sheep]

Most individuals have something usually referred to as "common sense", It is this widespread and seemingly rarely used part of the human psyche that I'm confident will keep him from destroying another woofer, assuming that it really was his fault to begin with.

Perhaps it is then that deep down you have a lingering disgust in an individual who could be able to procure a free replacement woofer for his or her mistake. Which, as you admitted you have failed to do yourself.

Welcome to the real world. People play dumb all the time.

Example, I work at a Toyota Dealership. A customer came in complaining that his brakes "failed" and when he hit the brakes, the car accelerated into his garage door. He argued with the Manager for 3 hours trying to get the damage repaired for free. There is many fail safes in the car yet the damage still occurred.

I see this crap all the time. One lady backed her car into a caution pole and she tried to blame it on us.

I never said the sub was broken by him, but doing what he did is dumb.

SheepStar

 

[dem beats]

If that happens, I will personally email this thread to Velodyne and have his warranty voided.

If you want to run test tones, use the internal calibration ones. What you did is for cheap car audio boom subs, not a DD-15.

Seriously, people have what they don't deserve.

SheepStar

This is possibly the most jaded and condesending thing I have seen on this site.

You're comment shows you are upset that someone who has the financial ability to own what you haven't made room for in your life.

I don't wish people loosing multiple thousands of equipment because they pushed the limits. If you think some lab with R & D is the only place to push the limits you wouldn't even be able to covet this particular item you do so much.

There are also many fail safes put in place to protect such things from happening. From what I understand he didn't even break upen the box and tamper, just played a tone... some consider earth shaking tones music. You may say cheap car audio subs, but.... tones like that are frequently played on subs with 54mm Xmax that run 2k or so just for the driver. That is far from cheap in my eyes.

What he does to replace his product is his and the mngfs concern not yours. You work in car sales, and it's exactly people with your atitude that give other people in that industry a bad name. Yes many many customers come in trying to get a deal, but sir if you tell me you WOULDN'T sell sticker with a few points on the back end to someone who had the money and was willing to pay I then call you a liar.

I'm saddened to know someone on this forum would treat someone who was exparamenting and trying to learn and share with others like this.

 

[Warpdrv]

I don't think the built in software/protection circuitry will protect against sine waves... as they don't have to be lower then the sub can play to do damage...


They are just something that can really jump up and byte your sub in the ***...
Playing sine waves should be limited to a few seconds...


I think what Sheep was trying to convey, is the fact that some people abuse the warrantee, which in turn affects the way future warranties are handled... Therefore the customer who just has something go wrong in a normal situation gets the short end of the stick...

 

[markw]

Example ... Costco.

I think what Sheep was trying to convey, is the fact that some people abuse the warrantee, which in turn affects the way future warranties are handled... Therefore the customer who just has something go wrong in a normal situation gets the short end of the stick...

Up until recently, they offered people up to a year (or more, I believe) to bring in TV's and trade them in for new ones. This worked out pretty well up until the dropping prices on HDTV's turned this into a costly "trade in" scenario for some unscrupulous people to bring back a TV they may have paid $1500 for and getting an equivalent one for $1000 (examples only). I recall reading (search for link on this forum if you choose) where a ladty lambasted them for doing away with their "trade up" policy, which was NOT it's intent. It was to be an in-house extended warranty until it got abused.

Now, this left Costco with used TV's that they cannot sell. On top of that, they probably paid more for the old sets than the new ones. They lose twice.

End result... no more unlimited trade ins. I think they are limited to 90 days now.

 

[emorphien]

I'm sure most companies expect people to test the limits, hell I threw everything I could at my PB-10 when I got it... but yes, this one certainly qualifies as "not covered".

I remember when I got my Velodyne in early college I fed it all kinds of things I shouldn't have. It's still plugging along fine years later.

Too bad SVS didn't have the $550 cylinder sub out yet at the time or I might have bought that instead, it came out months later. My how subs have changed since I bought mine.

 

[dem beats]

I agree with this.

I think it's important to be honest. I just don't understand why it had to be put out there in a condescending way?

I was just saying that he didn't do anything to the sub that it could not have been engineared to protect itself against. It wasn't tampering. Most units now can detect abuse and turn themselves off. If the manufacturer doesn't warranty the issue I just see them loosing buisness. Velodyne however is big enough it wouldn't affect them if they didn't warranty it anyway. They don't need to rely so much on persoal relationships with each and every customer.

I just think the comments were meant to be hurtfull and threatening and laced with jealousey. I don't know what that bring to the table other than hurtfull fealings.

Mark at least noted effectively how this can be negative and could result in a bad time for everyone. He didn't say one thing that was offencive, just stated his point of view with a logical argument behind it.