Failed Analog inputs on Marantz SR7015

[PENG]

6007 power is 110w. 7015 is 125w

I re set it to factory defaults and went through Audyssey from scratch.

The power output difference is so negligible, you just have turn the volume down one click. If you are sure the settings are the same as that for the 7015, then may be your current/voltage need is at the limit and the 7015 might therefore just make it for you. Chance for that scenario is slim, but still could be happening. I think something else (other than the 15 W difference) is at play.

125/110 = 1.14 times, that is 14% difference, but in the dB (log scale, how people hearing follow) that's only 0.57 dB, for D+M AVRs, one click on the volume if 0.5 dB.

I am suggesting that the 6007 would give you exactly the same sound quality, but if you can duplicate the settings as that you make on the 7015, then you should be able to enjoy it while waiting and not getting "hollow" sound whatever that meant. Obviously I am referring to direct/pure direct mode, if DSP functions, including Audyssey, then the two could sound audibly different for sure.

 

[highfigh]

I don't understand your post. Of course I'm not blaming Trump for these failures. I am blaming him for the huge price increases that will be imposed on units leaving ports of origin, after his ridiculous tariffs. Not only that, but they will be scarce to non existent. Ship sailings from Asia are already down 34%. What is worse the cancellations of shipping going forward. This will take about four months at least to show up at retail outlets.

By the look of shipping and port data, shelves will start to empty in about two weeks, may be. However at the moment in a rush to beat the tariffs container ports are currently very full. If there is no change in policy then come August/September stores will start to look like retail deserts.

This thread was started in reference to the failure of your AVP, not prices and tariffs. THAT'S the reason for my post.

The link shows that it takes about 20-30 days to ship from China to the US by sea- the rest of that time would be due to Customs, distribution and ordering, which will likely be reduced because higher prices will decrease demand.

Still, it's a topic for a separate thread.

With so much being purchased online, retail is in for extremely hard times- hopefully, any stores that close will hurt Trump's real estate holdings and he'll lose money.

And hopefully, this problem will trigger US-based manufacturers to make more products in the US, rather than base their whole plan on imports.

 

[highfigh]

6007 power is 110w. 7015 is 125w

I re set it to factory defaults and went through Audyssey from scratch.

15W means nothing at that level- if one outputs 15W and the other 30W, it would definitely be noticeable.

Before you default Audyssey, go into the Manual setup for the speakers- Idid that last Saturday for someone and when the AVR was connected to the speakers initially, the total output was ridiculously low. Once I changed the settings, it was what I'm accustomed to and I didn't use the manual Equalizer at all.

 

[lovinthehd]

Two receivers have been reported as 'failed'- the number shipped from Marantz is far larger, so it's not enough to say that it's a trend.

In TLS' case they would be pre-pros not avrs, fwiw.

 

[highfigh]

In TLS' case they would be pre-pros not avrs, fwiw.

True, but if they had only sold 2, the model would have been discontinued, with an announcement to dealers and distributors. They would do the same if it was under recall and I haven't seen that, either.

I just checked e-mails from the Marantz rep and they have announced the discontinuation of discounts & promotions and one message contains "...you may have noticed that discounts have been barred from our vernacular and order taking process, including some that were prescribed in our dealer programs...".

I plan to go to a nearby Marantz dealer to see a friend, so I'll ask if they have seen this problem.

 

[Phil J N.Z.]

The power output difference is so negligible, you just have turn the volume down one click. If you are sure the settings are the same as that for the 7015, then may be your current/voltage need is at the limit and the 7015 might therefore just make it for you. Chance for that scenario is slim, but still could be happening. I think something else (other than the 15 W difference) is at play.

125/110 = 1.14 times, that is 14% difference, but in the dB (log scale, how people hearing follow) that's only 0.57 dB, for D+M AVRs, one click on the volume if 0.5 dB.

I am suggesting that the 6007 would give you exactly the same sound quality, but if you can duplicate the settings as that you make on the 7015, then you should be able to enjoy it while waiting and not getting "hollow" sound whatever that meant. Obviously I am referring to direct/pure direct mode, if DSP functions, including Audyssey, then the two could sound audibly different for sure.

The 6007 has a dead centre speaker amp issue, plus no Atmos and still waiting to hear back from the supplier as to what the fault is with the 7015.

 

[Phil J N.Z.]

15W means nothing at that level- if one outputs 15W and the other 30W, it would definitely be noticeable.

Before you default Audyssey, go into the Manual setup for the speakers- Idid that last Saturday for someone and when the AVR was connected to the speakers initially, the total output was ridiculously low. Once I changed the settings, it was what I'm accustomed to and I didn't use the manual Equalizer at all.

Tried all of that and it is a hardware issue that I have just been told has been fixed and it is on it's way back to me.

 

[PENG]

The 6007 has a dead centre speaker amp issue, plus no Atmos and still waiting to hear back from the supplier as to what the fault is with the 7015.

Thank you for the update, that explained why it didn't sound the way you expected it to sound, interesting that you couldn't tell the center channel was dead. Also, if you were only trying it on stereo then it shouldn't have sounded okay unless the unit still has another issue.

 

[Phil J N.Z.]

Thank you for the update, that explained why it didn't sound the way you expected it to sound, interesting that you couldn't tell the center channel was dead. Also, if you were only trying it on stereo then it shouldn't have sounded okay unless the unit still has another issue.

Hi, oddly enough I discovered that if you reset to factory defaults and go through the set up from scratch telling it no centre speaker it sounds OK, it's sending vocals to front L/R channels.
Just been informed my 7015 had a dirty digital board and is fixed and on it's way back that's all they told me so am assuming dirty connections.
60007 will go back in the bedroom for 2 channel duties.

 

[TLS Guy]

Hi, oddly enough I discovered that if you reset to factory defaults and go through the set up from scratch telling it no centre speaker it sounds OK, it's sending vocals to front L/R channels.
Just been informed my 7015 had a dirty digital board and is fixed and on it's way back that's all they told me so am assuming dirty connections.
60007 will go back in the bedroom for 2 channel duties.

No, the generally means the board had a major f-up.

 

[Phil J N.Z.]

No, the generally means the board had a major f-up.

Oh well as long as it's repaired and no cost to me I will be a happy chappy, am just glad we get a 3 year warranty here in NZ.

 

[lovinthehd]

Oh well as long as it's repaired and no cost to me I will be a happy chappy, am just glad we get a 3 year warranty here in NZ.

So they didn't specify what got "fixed"?

 

[Phil J N.Z.]

So they didn't specify what got "fixed"?

No, I will wait until it comes back and see if there is a service report with it.

 

[lovinthehd]

No, I will wait until it comes back and see if there is a service report with it.

I'd expect the same from original report unfortunately.

 

[Phil J N.Z.]

Well the SR7015 is back but not installed yet I will do that later today hopefully, service report states confirmed issue with assignable analog inputs, cleaned all interconnections and digital PCB, reset to factory conditions and tested, all functions OK.

There will be hell to pay if it is still faulty.

 

[Phil J N.Z.]

Well here we are again, last week the Analog inputs failed again, when I contacted the supplier the idiot on the phone tried to tell me it was a fault from my source and that there is nothing wrong with my SR7015, I have an Oppo UDP205 and Technics SL1500c turntable as source.
He said I had to change output setings in the Oppo as there are no players that he knows of that output HDMI and Analog at the same.

When he called me I had already shipped the unit back to them and then asked him if thats the case how come I can switch from HDMI input to CD input without changing anything in the Oppo now it's hooked up to my old SR6007, then also said how would Oppo settings affect the Turntable.

If they cannot find the fault ive told them I want a replacement unit or total refund, in future I am only going to purchase from a local supplier here where I live but regretfully we only have 2, used to be 4 but it's sign of the times.

 

[lovinthehd]

Well here we are again, last week the Analog inputs failed again, when I contacted the supplier the idiot on the phone tried to tell me it was a fault from my source and that there is nothing wrong with my SR7015, I have an Oppo UDP205 and Technics SL1500c turntable as source.
He said I had to change output setings in the Oppo as there are no players that he knows of that output HDMI and Analog at the same.

When he called me I had already shipped the unit back to them and then asked him if thats the case how come I can switch from HDMI input to CD input without changing anything in the Oppo now it's hooked up to my old SR6007, then also said how would Oppo settings affect the Turntable.

If they cannot find the fault ive told them I want a replacement unit or total refund, in future I am only going to purchase from a local supplier here where I live but regretfully we only have 2, used to be 4 but it's sign of the times.

Been a while, but your issue is switching inputs with analog vs digital connections particularly? Input assignment is involved how (or not)?

 

[TLS Guy]

Well here we are again, last week the Analog inputs failed again, when I contacted the supplier the idiot on the phone tried to tell me it was a fault from my source and that there is nothing wrong with my SR7015, I have an Oppo UDP205 and Technics SL1500c turntable as source.
He said I had to change output setings in the Oppo as there are no players that he knows of that output HDMI and Analog at the same.

When he called me I had already shipped the unit back to them and then asked him if thats the case how come I can switch from HDMI input to CD input without changing anything in the Oppo now it's hooked up to my old SR6007, then also said how would Oppo settings affect the Turntable.

If they cannot find the fault ive told them I want a replacement unit or total refund, in future I am only going to purchase from a local supplier here where I live but regretfully we only have 2, used to be 4 but it's sign of the times.

This sounds on a par with the service I have received from Sound United/Marantz under the Masimo ownership.

Masimo have brought hallowed lines to junk status with unethical buyer redress and warranty service.

I would not bank on getting satisfaction. This may be a total loss for you.

I have pretty much written off my three month old 7706, now actually 8 months old but for five of those months it has been away for service. So I have already replaced that 7706 and currently regard it as a total loss.

Harmon have some heavy lifting to do. It remains to be seen if they make good and rectify the havoc of Sound United under Masimo ownership.

At the current time I stand by my advice to ALL members not to purchase Marantz/Denon products made under the Masimo ownership is the last 18 months or so. I don't know how long it will take Harmon to right the ship, but I reckon two years or so of Denon/Marantz products have to be regarded with suspicion. I would exclude products made in Shirakawa Japan, as that factory is I think, they are turning out quality units. I think there is still some risk as I would be uncertain how you would be taken care of should there be a warranty problem.

Anyhow I took the risk and purchased an AV10, and so far so good.