I hate car dealers/car salemen

jinjuku

jinjuku

Moderator
Long story as promised:
My current car is a humble 2021 Honda Passport EX-L AWD in nice blue. The reason for this specific car it was an amazing deal upgrading from back then 2018 Subaru Outback Limited. While I lost built-in Navigation, with my Passport I gained a big step up in cargo space and with Car play, the navigation isn't an issue anyway. Just plug in your phone. The original 3-year lease was to end this April, but I spoke with the leasing bank and extended it for another 6 months, now ending toward the end of October.

I considered buying out the passport, but due to somewhat "high" mileage - currently at 34k miles I can see tires, breaks, and probably a few other wear items would need replacement soon, making the next maintenance a likely expensive one. I have saved enough to do so, but I wanted to explore new leases first. The car has a few minor scratches on the paint and a few recent rim damage on the passenger side courtesy of my wife losing a war with a sidewalk. I also still have 2 payments on it.

On leasehackr forums, I found a deal for a 2024 Honda Passport EX-L AWD with 5k down, should've been around $369/m for 3 years/10k miles per year miles. Per my previous experience best way to get the deal is to my local car dealer and have them honor the same deal.

In addition just in time for Labor Day, my local Honda dealer sent out an email with this offer:
5k down and $375/m for Honda Pilot EX-L AWD with 36m/10k miles. FEES AND TAXES NOT INCLUDED.
So I wasn't been born yesterday I made an appointment, walked into to dealer, and told the guy - I know you have this great deal advertised and I know FEES AND TAXES NOT INCLUDED in the deal, so how much it would be in total? I also clearly stated that 5k is ALL I WANTED TO SPEND TODAY. Included everything.

After a customary wait time, the sales guy comes back and shows me a paper showing a deal for $375 per month and saying that he will honor the deal for either Pilot EX-L or Passport EX-L. Given the prior clearly more expensive car, and while I don't need 3rd row, it might be useful sometimes, it's a brainer I told him to lets go with Pilot EX-L. As I'm not too picky on color (anything but white) - we settle on a model finished in gray with a dark gray leather interior - a fairly classic and tasteful combo.

After spending the next nearly 2 hours checking my car, credit check, and a bunch of paperwork, I finally was invited to nearly the last step of signing an actual new lease by talking to the finance manager. And here the hammer drops - all this time sales guy hid a "little" fact from me - the FEES and TAXES WERE NOT INCLUDED AFTER ALL and If I still want the lease then my downpayment would be not $5k but nearly $10k. WTF.

I am pissed off, but try to stay cool - ok I tell him, how about we consider a new Passport EX-L lease. Best for the dealer to cover one of two payments on the passport. Made ME responsible for any excessive damage to my current car. And his best offer was $389/m with 5k down. Threatening walking out didn't help and I did.

The story isn't ending here as now I emailed the NY Honda dealer which I mentioned above from leasehackr and guess what - the deal was for the 2024 Passport which are now all gone, and the new 2025 Passport deal was over $420/m with 5k down.

You can see why I am so frustrated with this crap.
Here I am driving a 2009 Kia product that I purchased used in 2019 with 32K miles on it for $10K. 71K miles and a starter later and still fires right up and gets me to point A to point B.

I'm not picky. Just need the radio, heat and A/C to work.
 
BoredSysAdmin

BoredSysAdmin

Audioholic Slumlord
Here I am driving a 2009 Kia product that I purchased used in 2019 with 32K miles on it for $10K. 71K miles and a starter later and still fires right up and gets me to point A to point B.

I'm not picky. Just need the radio, heat and A/C to work.
KIA/Hyundai's of that vintage could act somewhat like from Cinderella story, i.e.: after 10 years or so the carriage (or the car here) may turn to pumpkin (or a lemon).
 
highfigh

highfigh

Seriously, I have no life.
Smart. I attended a financial planning class and the instructor said there were 2 kinds of car people. One where a nice late model car is important and so you should build that payment or expense into your budget. The other he said is a car is just transportation and he suggested buying a car and running it into the ground. He shared he was in the latter group. I’ve had a company car for years so I‘ve been living in the first group. When I have to buy my next car I’ll be in the latter group but it’s gonna be a nice ride.
A friend needed a car for his job as a regional sale manager and picked a late-model Genesis. Nice car, but apparently, they used some kind of Soy ingredient for the wiring sleeve or the insulation and a squirrel got into the area under the hood and chewed the crap out of it. Needed an engine wiring harness, to the tune of more than five grand with labor. He's not impressed by the dealer's service department and they (Genesis) don't allow using regular Hyundai dealers or parts, even if the standard Hyundai line has a car with the same parts. Looks nice, I think the chromed plastic grill is a bit tacky but apparently, it performs and rides very nicely.

My Astro van just passed 275K. Considering the road conditions here, I'm amazed it hasn't done this-

 
jinjuku

jinjuku

Moderator
KIA/Hyundai's of that vintage could act somewhat like from Cinderella story, i.e.: after 10 years or so the carriage (or the car here) may turn to pumpkin (or a lemon).
All I know is mine can tow 7500lbs and I moved house with it. The quote was $14,000. So I'm up by $4K ;) The rest is icing.
 
MR.MAGOO

MR.MAGOO

Audioholic Field Marshall
I think hating sales people is a subject most people can agree on!
 
Mikado463

Mikado463

Audioholic Spartan
All I know is mine can tow 7500lbs and I moved house with it. The quote was $14,000. So I'm up by $4K ;) The rest is icing.
Really ??? a KIA that 'can' tow 7500#'s ?? which one ??
 
davidscott

davidscott

Audioholic Spartan
I traded in my 2020 Kia Sportage after I out there was no immobilizer, and kids were stealing these cars across the country with as a screwdriver. They didn't even need to have access to a key. Traded it in on a 2023 Subaru Crosstrek and I couldn't be happier.
 
BoredSysAdmin

BoredSysAdmin

Audioholic Slumlord
Nearly the last step. Went to my Honda dealer to drop off the old passport. They asked for my Driving license. I asked why - they said it was a requirement and refused to take my old car without it. I don't mind showing it to prove that this is me, but why TF they need to make a copy of my license to end of lease return?
Not that my DL has anything too sensitive or private, but such crazy SOPs which they can't explain why, make zero sense to me.
I also used the chance to brag to the salesperson on the amazing deal I got and there is no chance he could've matched on a car of similar size/spec, which is even $15k cheaper
 
Mikado463

Mikado463

Audioholic Spartan
Nearly the last step. Went to my Honda dealer to drop off the old passport. They asked for my Driving license. I asked why - they said it was a requirement and refused to take my old car without it. I don't mind showing it to prove that this is me, but why TF they need to make a copy of my license to end of lease return?
Not that my DL has anything too sensitive or private, but such crazy SOPs which they can't explain why, make zero sense to me.
I also used the chance to brag to the salesperson on the amazing deal I got and there is no chance he could've matched on a car of similar size/spec, which is even $15k cheaper
interesting, what state do you reside ?
 
highfigh

highfigh

Seriously, I have no life.
I traded in my 2020 Kia Sportage after I out there was no immobilizer, and kids were stealing these cars across the country with as a screwdriver. They didn't even need to have access to a key. Traded it in on a 2023 Subaru Crosstrek and I couldn't be happier.
Screwdriver? They were using a USB cable.

And the CEO said "Our vehicles don't have design flaws, they meet all government requirements.".

My first thought was "Get off your ass and look at the problem, then fix it!".

This went on for at least three years and when they finally came up with a fix, it was a firmware update.
 
BoredSysAdmin

BoredSysAdmin

Audioholic Slumlord
My new LinerX all-weather floormats arrived today. I just installed them and they are an excellent fit and quality.
There is no smell whatsoever and even better coverage than OEM carpet mats. 1/3 to 1/2 price of other USA-made company with over 80% donations to a red-colored political party.

p.s: I wish they paid me for this review, but alas they didn't.
 
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