Marantz SR6013 Audyssey Malfunction

[Juanra330]

I recently purchased a brand new Marantz SR 6013. I was setting up everything, did the required firmware update and when I got to the part to do the Audyssey calibration everything went well until the last part where it got stuck at 45%. I did a factory reset and proceed to again calibrate with Audyssey and the issue persists. Any suggestions? I attached a picture.

 

[lovinthehd]

Sounds defective if you've already tried a factory reset. Maybe check for a firmware update addressing such a glitch?

 

[Juanra330]

I tried but there isn't any more updates available. It's running latest firmware already.

 

[lovinthehd]

I tried but there isn't any more updates available. It's running latest firmware already.

Other than trying reset and the routine a few times (and maybe some soft resets as well)....not much you can do but initiate a return/exchange....it happens.

 

[warnerwh]

I've read a number of times over at avs that sometimes you need to try 5-10 factory resets in a row. The person who posts this information is the most knowledgeable Marantz/Denon person over there. In writing this I am assuming the firmware is the same for the Marantz receivers as it is for the Denon receivers.

 

[lovinthehd]

I've read a number of times over at avs that sometimes you need to try 5-10 factory resets in a row. The person who posts this information is the most knowledgeable Marantz/Denon person over there. In writing this I am assuming the firmware is the same for the Marantz receivers as it is for the Denon receivers.

How often is this jdsmoothie suggestion actually working, tho?

 

[warnerwh]

How often is this jdsmoothie suggestion actually working, tho?

I have no idea but suspect he wouldn't continue offering the suggestion if it didn't work at least sometimes.

 

[lovinthehd]

I have no idea but suspect he wouldn't continue offering the suggestion if it didn't work at least sometimes.

I figure it's more the suggestion from D&M (seem to remember he said as much too).

 

[TLS Guy]

I tried but there isn't any more updates available. It's running latest firmware already.

Did you do the firmware update by hardwire or Wi-Fi?

I suspect that somehow your firmware update got corrupted. It is not a good idea to do firmware up dates by Wi-Fi. I never do.

The problem is that you can not remove the update, I don't think. I suspect that will require return and reflashing of the BIOS, but I can not be certain of that, but strongly suspect that is what needs to happen.

Alternatively you can just do without Audyssey and do a manual set up. I find that Audyssey is a quality destroyer anyway. I have used on a number of systems in a couple of homes now, and it downgraded all of them substantially. I have three systems here and the Eq part of Audyssey decreases SQ substantially. It is useful for speaker leveling, distance and as a guide to crossover point.

Yo can work around it with an spl meter, and a program like REW or omnimic. I think both of the latter are far preferable to Audyssey.

I really doubt your issue is a hardware problem and pretty much for certain is a software problem. I did a search to find other reports of this and could not.
It is just possible that the latest firmware released has this bug, and there will be more reports. I would call Marantz and see if they have had other reports of this problem.