Receiver issues

[Gannon]

Hey guys,

I'm having several issues with my receiver/TV setup. I'm hoping you guys can help me out.

1. When I turn on my Apple TV, it turns on my receiver, which should automatically turn on my TV. But half the time the receiver doesn't turn on the TV, so I have to get the TV remote and turn it on separately.

2. When I turn off my Apple TV, it turns off my receiver, which theoretically should turn off my TV as well. Sometimes it doesn't turn off my TV and I have to get the TV remote and turn it off separately.

3. When I turn on my system, sometimes the audio comes from the TV speakers instead of the receiver speakers, and I'll have to go into the TV settings and manually set it to output sound through the receiver.

4. Once in a while my receiver will turn on all by itself.

Does anyone know what might be causing these problems and how I might go about fixing them?

Here's my TV and receiver:
Yamaha RX-V383
Samsung UN50KU630DFXZA

Thanks!
Jeff

 

[AcuDefTechGuy]

I think a lot of people have complained about the HDMI ARC feature with all brands. It could be the HDMI cables (not all HDMI cables are equal) and/or brand compatibility. So you might try the newer CERTIFIED HDMI cables.

https://www.amazon.com/Monoprice-Certified-Premium-Ultra-Speed/dp/B074VBWPMZ/ref=sr_1_8?dchild=1&keywords=HDMI+cable+certified&qid=1586867370&sr=8-8

Before I sold my Denon AVR-5308CI, I was using ARC and it wasn’t working half the time.

So now after I sold my AVR-5308 and replaced it with a Yamaha RX-A3080, I didn’t even bother using this HDMI ARC feature. I don’t mind turning on/off my AVR and TV manually. It works perfectly 100% of the time.

 

[Trebdp83]

ARC is a mess and these kinds of problems with it are commonplace. Make sure HDMI-control is active on all of your devices and then unplug them all for a bit. Plug them back in and start them all up and see if it works. This process has worked for me on more than one occasion.

 

[TLS Guy]

Hey guys,

I'm having several issues with my receiver/TV setup. I'm hoping you guys can help me out.

1. When I turn on my Apple TV, it turns on my receiver, which should automatically turn on my TV. But half the time the receiver doesn't turn on the TV, so I have to get the TV remote and turn it on separately.

2. When I turn off my Apple TV, it turns off my receiver, which theoretically should turn off my TV as well. Sometimes it doesn't turn off my TV and I have to get the TV remote and turn it off separately.

3. When I turn on my system, sometimes the audio comes from the TV speakers instead of the receiver speakers, and I'll have to go into the TV settings and manually set it to output sound through the receiver.

4. Once in a while my receiver will turn on all by itself.

Does anyone know what might be causing these problems and how I might go about fixing them?

Here's my TV and receiver:
Yamaha RX-V383
Samsung UN50KU630DFXZA

Thanks!
Jeff

I would turn off CEC. It is much better to turn components on and off individually. ARC return does work well on 4K systems now for the audio return, but is hopeless for everything else. On 2K TVs it is hopeless for everything.

For 4K viewing from sources like Netflix and Amazon getting the audio from the ARC return does give the best picture, at least on my rig, and I think that is general from what I can tell.

 

[snakeeyes]

The 4K Firestick does this well but it has an adjustable delay on the remote on/off.

I’m not sure the AppleTV has a setting like that.

 

[lovinthehd]

Sometimes just easier to use a universal remote with macros. Does sound like an HDMI control issue for now, but confirmation of connections and settings would be nice.

 

[PENG]

ARC could and would work quite well if you set up it correctly and leave it alone. If you mess with something after then all bets are off and you would have to try setting it from scratch again and that may even require a cold or total reset. As far as the receiver turning itself on by itself, turning off HDMC control may cut that to the minimum but it could still happen occasionally depending on what other devices on has in the house or close proximity.

 

[Gannon]

Thanks for the responses everyone.

I turned off the CEC/ARC settings on all my devices, unplugged power for everything, turned everything back on and turned on CEC/ARC for everything. That seems to have resolved the most of issues, at least for now… Although the receiver still turns itself on randomly.

ARC could and would work quite well if you set up it correctly and leave it alone. If you mess with something after then all bets are off and you would have to try setting it from scratch again and that may even require a cold or total reset. As far as the receiver turning itself on by itself, turning off HDMC control may cut that to the minimum but it could still happen occasionally depending on what other devices on has in the house or close proximity.

Is there specific way I should be setting up ARC, besides just turning it on the settings of each device? That would be super helpful to know.

It's 2020. We've put people on the moon and created super computers that fit into our pockets, yet we still can't seem to figure out a simple way to interact with a TV. Why must turning on an entertainment system be such a convoluted and archaic process?

 

[lovinthehd]

When you say the receiver turns itself on, that is with turning on other gear/remotes, not literally just that it turns itself on out of the blue?

ps Do you enable network control?

 

[Gannon]

When you say the receiver turns itself on, that is with turning on other gear/remotes, not literally just that it turns itself on out of the blue?

It usually happens after I turn off the Apple TV, which turns off the TV and receiver. A few seconds after everything turns off, just the receiver turns on, not the TV or any other devices.

 

[lovinthehd]

It usually happens after I turn off the Apple TV, which turns off the TV and receiver. A few seconds after everything turns off, just the receiver turns on, not the TV or any other devices.

Still sounds like an HDMI CEC issue since its in conjunction with other devices being turned on/off. Unless you do have network control enabled and something's going on within your network....which is why I asked as a ps. Unfortunately there's no real standards they all need to adhere to for HDMI-CEC.

 

[Gannon]

Still sounds like an HDMI CEC issue since its in conjunction with other devices being turned on/off. Unless you do have network control enabled and something's going on within your network....which is why I asked as a ps. Unfortunately there's no real standards they all need to adhere to for HDMI-CEC.

Hmmm what do you mean by network control enabled? Is that a different from HDMI-CEC?

I ordered some of those certified HDMI cables in case that's the problem. I might just need to do a full system reset every few weeks when it starts acting up. Unless there's another solution.

 

[lovinthehd]

Don't know if your particular avr has that network control feature, a couple of mine do but they're not Yamahas. It's to enable control via your local network/devices.

PS when I had issues like yours I just went with a Harmony remote and use its macros to turn things on/off as needed.

 

[Gmoney]

ARC could and would work quite well if you set up it correctly and leave it alone. If you mess with something after then all bets are off and you would have to try setting it from scratch again and that may even require a cold or total reset. As far as the receiver turning itself on by itself, turning off HDMC control may cut that to the minimum but it could still happen occasionally depending on what other devices on has in the house or close proximity.

PENG, is correct, after setting ARC if you mess with it things can and do not work as is before. Like Lip-synch for one. I did, while watching Netflix lip-synch was way off had to do a hard reset on my Vizio 4K UHD TV. After the reset all was cool again.

 

[Gannon]

Don't know if your particular avr has that network control feature, a couple of mine do but they're not Yamahas. It's to enable control via your local network/devices.

PS when I had issues like yours I just went with a Harmony remote and use its macros to turn things on/off as needed.

Ok, I might look into a Harmony remote. Which model did you get? Have you had any issues since you got it?

 

[lovinthehd]

Ok, I might look into a Harmony remote. Which model did you get? Have you had any issues since you got it?

I've used the 600 & 650 models for several years. The button contacts can wear over time but otherwise they're easy to program with the Logitech data base (which has just about everything in it). If I bought one now I might think about one with the hub units tho. I wouldn't get the very lowest base model, tho, tried that once and returned it fairly quickly (not even sure there is that model any more, that was a while back).

 

[M Code]

Most likely the problem is the Samsung display...
Unfortunately, it is not HDMI/HDCP certified while Samsung has revised certain CEC SW protocol for use with their own HDMI components. Thats why in our AV install business we do not like to use Samsung displays.. They build some awesome displays but when mixing other brand HDMI components within the HT system certain unpredictable actions can happen..

Just my $0.02..

 

[Gannon]

I've used the 600 & 650 models for several years. The button contacts can wear over time but otherwise they're easy to program with the Logitech data base (which has just about everything in it). If I bought one now I might think about one with the hub units tho. I wouldn't get the very lowest base model, tho, tried that once and returned it fairly quickly (not even sure there is that model any more, that was a while back).

Just looked up the Harmony website and it looks like the Nintendo Switch, my primary gaming system, isn't compatible with any of the Harmony products.

Most likely the problem is the Samsung display...
Unfortunately, it is not HDMI/HDCP certified while Samsung has revised certain CEC SW protocol for use with their own HDMI components. Thats why in our AV install business we do not like to use Samsung displays.. They build some awesome displays but when mixing other brand component within the HT system certain unpredictable actions can happen..

Just my $0.02..

Interesting... So other TV brands don't have these sorts of issues? How do I ensure that a TV will be compatible with my system, work with CEC/ARC, and be HDMI/HDCP certified?

 

[M Code]

Interesting... So other TV brands don't have these sorts of issues? How do I ensure that a TV will be compatible with my system, work with CEC/ARC, and be HDMI/HDCP certified?

Other display brands mainly from China/Korea do have similar issues but not as prevalent as Samsung, but then Samsung is the largest market share holder in the display category. Note that the majority of HT systems sold are typically a source box such as Direct TV or cable box, soundbar and display not within an AVR. The common-fix is to turn CEC OFF and use an activity-based remote control such as RTI, URC or Harmony.

Just my $0.02...

 

[lovinthehd]

Just looked up the Harmony website and it looks like the Nintendo Switch, my primary gaming system, isn't compatible with any of the Harmony products.

Nor did it control my Sony PS3 now that I think about it....I was more referring to the vast majority of audio/video gear....I just don't usually think of gaming consoles in that vein for some reason despite having the PS3.