Giving props to Parts Express for excellent customer service

[CajunLB]

I purchased a 1200dsp subwoofer amp from Parts Express about 3 years ago. The amp died about 2 weeks ago and I was steaming mad because I thought it only had a 3 year warranty and I had a $600 paper weight. I opened up a chat with customer service and they advised me it was actually a 5 year warranty and I needed to call customer service to get a return authorization. I called and didn’t even have to tell them my name cause they got all my information from the chat I had the day earlier. I told them I didn’t have the box or receipt for the amp. They said no problems, they just want the amp the Denon controller and the room eq microphone if I still had it. I took everything to the UPS store last Wednesday and I received my new amp today. They told me they weren’t interested in repairing it and they wanted me to have a new amp.
I just wanted to write this to show how good customer service is supposed to work and give Props to Parts Express

 

[Gmoney]

5 years on a Sub amp is good most go 3 years or less. It’s a shame most Sub amps don’t last
That’s why I won’t spend 1000 bucks on a Sub the amps won’t last.

 

[Verdinut]

Getting passive subs and using them with appropriate external amplification is the ideal way to go!

 

[mtrycrafts]

.... I called and didn’t even have to tell them my name cause they got all my information from the chat I had the day earlier....

Boy, that is great indeed. Didn't have to repeat everything. Once was enough. Great show Parts E

 

[CajunLB]

Boy, that is great indeed. Didn't have to repeat everything. Once was enough. Great show Parts E

I was so impressed by the customer service I just had to let everyone know.