Netflix not Playing Dolby Atmos

[eflood8614]

Hi everyone,

So I currently have a Yamaha 3060 with a Rotel amp in order to achieve a 7.2.4 Dolby Atmos set up. Whenever I watch movies the rear speakers work properly fine however, when streaming (i.e VUDU and Netflix) my rear speakers are producing no sound at all. I stream everything through an LG OLED TV. I have tried to reset the Receiver and the Amp but nothing has helped. Any idea what the issue could be?

Thanks in advance.

 

[Drunkpenguin]

Not all content on netflix is atmos, are you playing one of those titles or trying to upmix everything else? If the former you have to set the receiver to an upmix mode .

 

[lovinthehd]

Your LG manual confirms it can pass the Atmos metadata? What model do you have? When you say you can watch movies fine, is this via a bluray player?

 

[William Lemmerhirt]

Are you using the same sound mode when streaming as movies?

 

[mtrycrafts]

Do you have the right subscription with Netflix to send you Atmos?
What browser are you using to stream. Not all will pass the highest data bits.
Edge does the most. May want to use that and see if you get it if your subscription allows it.

 

[eflood8614]

Only when I'm trying to watch Atmos content is when this issue arises, I'm not trying to up mix anything. I have an LG C7 OLED with all the necessary Netflix and VUDU plans. All of the content is passing through the apps on that are preloaded on the tv.

 

[lovinthehd]

The manual isn't much help. In a user guide it indicates it uses the tv speakers. Assume you're relying on hdmi ARC for audio to your avr?

 

[snakeeyes]

The Netflix page says 2017 or newer LG OLED TVs if using the hdmi ARC. It doesn’t say eARC so guessing it would work with the Yamaha 3060.

You must subscribe to the Netflix UHD streaming level subscription. Also streaming quality must be set to high or auto.

For ARC on Yamaha you have to enable ARC in the hdmi settings in the menu. (Not sure if the LG also has a setting) If this all is working, you pick a Netflix title that shows atmos on it. And once it starts playing the Yamaha will display “Atmos” on the Yamaha screen. At least the front ceiling speakers need to be enabled if not all 4 for Atmos. Also object decoding must be enabled on the Yamaha. (I would also set hdmi mode to mode 2 for UHD and use a certified HDMI 2.0a cable)

https://help.netflix.com/en/node/64066

 

[mtrycrafts]

...
You must subscribe to the Netflix UHD streaming level subscription. Also streaming quality must be set to high or auto.

...

I would suggest setting it to high.

 

[snakeeyes]

There is also the possibility that the internet is not enough or possibly if using Wireless, maybe just the WiFi router is not sending a strong enough wireless signal.

 

[Bookmark]

Providing everything up to date, in theory the LG C7 will do a form of Atmos over Arc, it will DD+Atmos. Recheck the sound settings on the Tv to see that it is using the right mode, if the ARC is working for everything else. As mention before you need the UHD subscription and correct settings on the Netflix app, the title should indicate Dolby Vision/Atmos. The alternative would be to try streaming externally via a shield, Roku, Apple TV or Xbox one.