Couple questions about Yamaha RX-A3060

[Hasan Alnajdi]

Seems strange to take it back to the shop to do a wipe and clean. They should have brought a laptop and did it on site. Hopefully it’s under warranty and they don’t charge you.

I thought so my self.. I even doubt if he was telling the truth about the cause.. but I rather take it in good faith.. it is under warranty till March 2018 so I have time to check it out... if something happens again I’ll ask for a new unit

 

[lovinthehd]

Maybe it means he was taking it back to his boss and saying this thing's doing strange things, you fix it! Hopefully they resolve it for you soon....

 

[Hasan Alnajdi]

Maybe it means he was taking it back to his boss and saying this thing's doing strange things, you fix it! Hopefully they resolve it for you soon....

thanks.. one way or an other they got to get it to work .. or they have to replace it.. waiting what will happen

 

[Hasan Alnajdi]

Hey guys.. just finished hooking up my avr.. it was as the tech said a software problem.. the initialize reset mentioned in the menu was a soft reset.. he taught me there an “unprotected mode” for the device that I can hard reset through..

Here are the steps to those who are interested:
While the avr on stand by
Press Info+tone+ power
Then p ress “1” three times till you get “Preset: inh”
Then press “3” to get “Rsrv”
After that hit power button and you’re done

 

[lovinthehd]

Glad you're back up and running!

 

[Hasan Alnajdi]

Glad you're back up and running!

Thanks.. me too my friend

 

[Pogre]

Hey guys.. just finished hooking up my avr.. it was as the tech said a software problem..

HD and a couple others guessed that too!

I had no idea a software update could cause problems like this. Glad you got it sorted Hasan! This one has a good ending. You guys always impress me with the help that can be given from half way across the globe. Great job.

 

[Hasan Alnajdi]

HD and a couple others guessed that too!

I had no idea a software update could cause problems like this. Glad you got it sorted Hasan! This one has a good ending. You guys always impress me with the help that can be given from half way across the globe. Great job.

Don’t count your self out.. you’ve been a great help too.. Hopefully, my ultimate speakers issue would be solved.. for I’m still waiting for something exraordinary

Apart from sound product.. today my heart was broken for I saw the 77” sony oled.. cost around $15000 more or less .. only 2 pieces left but now I can’t afford it

 

[Pogre]

Don’t count your self out.. you’ve been a great help too.. Hopefully, my ultimate speakers issue would be solved.. for I’m still waiting for something exraordinary

Apart from sound product.. today my heart was broken for I saw the 77” sony oled.. cost around $15000 more or less .. only 2 pieces left but now I can’t afford it

That's enough to bring a tear to any man's eye...

 

[lovinthehd]

HD and a couple others guessed that too!

I had no idea a software update could cause problems like this. Glad you got it sorted Hasan! This one has a good ending. You guys always impress me with the help that can be given from half way across the globe. Great job.

I've read many a time of just the method of a firmware update that caused problems (like using a wifi connection that has issues instead of downloading the update to a usb stick). Most often these firmware updates address very specific issues and if they don't relate to your use of the unit....why bother?

 

[Hasan Alnajdi]

I've read many a time of just the method of a firmware update that caused problems (like using a wifi connection that has issues instead of downloading the update to a usb stick). Most often these firmware updates address very specific issues and if they don't relate to your use of the unit....why bother?

But from my understanding future firmware updates that may relate to your needs may depend on previous ones.. so keeping uptodate is essential

 

[lovinthehd]

But from my understanding future firmware updates that may relate to your needs may depend on previous ones.. so keeping uptodate is essential

There are usually only a few altogether before they stop providing any....you could always load each one on usb sticks as insurance perhaps.

 

[Hasan Alnajdi]

There are usually only a few altogether before they stop providing any....you could always load each one on usb sticks as insurance perhaps.

Good point

 

[PENG]

But from my understanding future firmware updates that may relate to your needs may depend on previous ones.. so keeping uptodate is essential

I agree, but Yamaha needs to work on improving their "hard reset" to factory default routine so that they can open it up for the users to unstuck themselves from the kind of mess you got into due purely to software glitches. As far as I know the D&M AVRs factory reset are still as they were before, that the user can in fact reset the unit to factory condition, i.e. the way they were packed before they leave the factory.

Come to think of it, when I was read every part of the manual that mentioned "reset", I did notice something weird about it, the fact that none of the methods (iirc, about 3) they mentioned, appeared to be similar to the traditional sort of factory reset routines. Thanks to your sharing, we now know the hidden way that was not published in the owner's manual.

 

[Hasan Alnajdi]

I agree, but Yamaha needs to work on improving their "hard reset" to factory default routine so that they can open it up for the users to unstuck themselves from the kind of mess you got into due purely to software glitches. As far as I know the D&M AVRs factory reset are still as they were before, that the user can in fact reset the unit to factory condition, i.e. the way they were packed before they leave the factory.

Come to think of it, when I was read every part of the manual that mentioned "reset", I did notice something weird about it, the fact that none of the methods (iirc, about 3) they mentioned, appeared to be similar to the traditional sort of factory reset routines. Thanks to your sharing, we now know the hidden way that was not published in the owner's manual.

It wasn’t easy either.. I actually had to sneak in the workshop, find the right guy, and practically force him to tell me what he did.. now I am tempted to see what other features hidden in this “unprotected mode” but it sound risky so I’m gonna need a lock and load mentality after I get over my doubt of screwing things up

 

[PENG]

It wasn’t easy either.. I actually had to sneak in the workshop, find the right guy, and practically force him to tell me what he did.. now I am tempted to see what other features hidden in this “unprotected mode” but it sound risky so I’m gonna need a lock and load mentality after I get over my doubt of screwing things up

It is good to know about those potential fixes, but if they don't publish it then you shouldn't do it without their approval, at least verbal approval. If you don't, then you open the door for them to deny warranty in case something bad happens that may not be due to your doing. My point is that they should address whatever their concerns are, and then make is user accessible/doable like their competitors do. That, I don't think is too much to ask.

 

[Hasan Alnajdi]

It is good to know about those potential fixes, but if they don't publish it then you shouldn't do it without their approval, at least verbal approval. If you don't, then you open the door for them to deny warranty in case something bad happens that may not be due to your doing. My point is that they should address whatever their concerns are, and then make is user accessible/doable like their competitors do. That, I don't think is too much to ask.

You’re right.. but making everything user friendly is a difficult task.. specially in software.. I’m not sure about it but most people are ignorant when it comes to technology for they expect the interface to do it all for them.. looking under the hood and getting into specifics without consulting as you mentioned isn’t the right way in my opinion.. sometimes things better left for experts in the exception of the factory reset issue

 

[KEW]

Glad you got it going.

Disappointing that Yamaha doesn't do a more thorough job testing their updates.

Am I the only one totally impressed that Yamaha made a house call?!!!

We don't commonly see that here in the states!

 

[KEW]

If it is fixable I can’t ask for a new one that is the standard policy .. if they couldn’t fix it then I’ll ask

That is typical policy here as well, but often, if the unit is as new as yours, they would swap it out.
I'm guessing something like heavy import duties might make it cheaper to do a house call than replace the unit; and since it was a firmware issue, I would not be concerned as long as you don't piss off those Gins!

 

[PENG]

You’re right.. but making everything user friendly is a difficult task.. specially in software.. I’m not sure about it but most people are ignorant when it comes to technology for they expect the interface to do it all for them.. looking under the hood and getting into specifics without consulting as you mentioned isn’t the right way in my opinion.. sometimes things better left for experts in the exception of the factory reset issue

It doesn't even need to be user friendly, just need to be clearly explained in the owners manual and be safe to use. In fact, I would want it to stay user unfriendly, to discourage people from using it unnecessarily. I have been at this for many years (>15) and might have done such factory default reset (the real one) only a few times, definitely less than 3-5 times all together. Every time I did it, the problem was solved.