Things getting complicated, I'm afraid.
He did everything by the book or so it seems. He even use two separate level gauges to set the TT straight.
As
@TLS Guy said, the tone arm balance was done at zero.
Arm was fitted up front by the manufacturer, so he didn't change anything.
He was trying to asses (bare eye, I'm afraid) that the tone arm is parallel to the record when playing.
All the records skip back i.e. repeat a part of the song.
I will say that we're missing the "overhang" step, but how is this adjusted? I understood what it is (even downloaded all the instructions and protractor calculators from vinylengine), but I don't see a way to change it.
@3db is this adjustable? I'm asking you since you said you have the same model.