Denon AVR 4311ci - Samsung UE55D8000 - signal lost?

[JBong]

Hi.

I have a Denon AVR 4311ci receiver connected to a Sammie UE55D8000 TV using the HDMI ARC ports. Problem is that the connection between the TV and the receiver is lost whenever I browse the menus of the receiver and pick the media server option. From that point onward, I can only browse the different options on the receiver's screen as the connection to the TV is automatically lost.

Any idea why this might be happening?

Thanks,

JB

 

[adk highlander]

I would check to see what the video resolution of the 4311 changes to under the media server option and if you have the video conversion set to on. It may be that it defaults to 480i and your display will not use that resolution. I scanned the manual and did not see anything that referred to the video resolution when using the media server option. I would first try and have it scale all sources to 1080p and see what happens.

 

[M Code]

Samsung displays are not HDMI certified...
Thats why we do not use them in our home and commercial installs. We have found that Samsung chose to add some of their own proprietary software code to the CEC protocol, if all of the system components are Samsung brand U should be OK. But when mixing other brands strange things happen. We have had excellent results using the Sony, Sharp and Panasonic displays..

Just my $0.02...

 

[cpp]

Samsung displays are not HDMI certified...
Thats why we do not use them in our home and commercial installs. We have found that Samsung chose to add some of their own proprietary software code to the CEC protocol, if all of the system components are Samsung brand U should be OK. But when mixing other brands strange things happen. We have had excellent results using the Sony, Sharp and Panasonic displays..

Just my $0.02...

I agree on the CEC protocol issues, my Denon 4311 is iffy at best with my Panny ARC (HDMI 2).

Hey M, not sure where you got that information, but Samsung has been HDMI certified since 2003, which means they are an adopter and pay a fee for the HDMI license and their equipment must implement HDMI according to the HDMI Specification. And the cute little HDMI sticker on teh unit is there for a reason.. .HDMI :: Manufacturer :: Becoming an Adopter :: Terms

 

[rojo]

M Code: I've got a Samsung display and never had any problems with any HDMI devices. DVR / cable tuner, Blu-ray, PC, and AVR have all worked without fail.

I admit I've never needed to rely on CEC in my primary home theater. I hardly think CEC support ought to be a deal breaker though. Other than Blu-ray players, in what other sources are you likely to find CEC? You're most likely not going to be able to have full control of all devices with the tv remote anyway. Much better to use a Harmony remote, imho.

I do use CEC to control the Panasonic Blu-ray player from the Panasonic display in my living room. But that's hardly a setup worthy of "commercial install". Biggest benefit is that this setup allows for control behind a closed cabinet. But if I had an AVR or even a soundbar in the living room, I'd still need a Harmony remote regardless of CEC.

I agree about Sony, Sharp, and Panasonic though. I just wouldn't exclude Samsung based on a feature just about everyone can easily live without.

O.P.: Have you contacted Denon about this?

 

[cpp]

Hi.

I have a Denon AVR 4311ci receiver connected to a Sammie UE55D8000 TV using the HDMI ARC ports. Problem is that the connection between the TV and the receiver is lost whenever I browse the menus of the receiver and pick the media server option. From that point onward, I can only browse the different options on the receiver's screen as the connection to the TV is automatically lost.

Any idea why this might be happening?

Thanks,

JB

Interesting the same TV and receiver

http://forums.audioholics.com/forums/general-av-discussions/86775-handshake-problem-between-samsung-tv-denon-avr-4311-a.html

 

[M Code]

I agree on the CEC protocol issues, my Denon 4311 is iffy at best with my Panny ARC (HDMI 2).

Hey M, not sure where you got that information, but Samsung has been HDMI certified since 2003, which means they are an adopter and pay a fee for the HDMI license and their equipment must implement HDMI according to the HDMI Specification. And the cute little HDMI sticker on teh unit is there for a reason.. .HDMI :: Manufacturer :: Becoming an Adopter :: Terms

U are confusing being an HDMI licensee and having product HDMI certification, 2 different things..
Having HDMI certification means that the product has been certified by the HDMI Testing Labs for HDMI compliance, HDCP standards and the most important point of HDMI component interoperability. Samsung bypasses the HDMI certification tests to save $ and time to market..
They do run some internal testing for interoperability but it is extremely limited... Cruise the various internet AV forums and U will easily find multiple complaints about Samsung and their lack of compatibility especially with other brands of HDMI components.

This site will give U more details..
Digital Content Protection
Note that the HDCP standards are very stringent were developed by Intel, the majority of Japanese brands have their products certified.

Just my $0.02...

 

[M Code]

M Code: I've got a Samsung display and never had any problems with any HDMI devices. DVR / cable tuner, Blu-ray, PC, and AVR have all worked without fail.

I admit I've never needed to rely on CEC in my primary home theater. I hardly think CEC support ought to be a deal breaker though. Other than Blu-ray players, in what other sources are you likely to find CEC? You're most likely not going to be able to have full control of all devices with the tv remote anyway. Much better to use a Harmony remote, imho.

I do use CEC to control the Panasonic Blu-ray player from the Panasonic display in my living room. But that's hardly a setup worthy of "commercial install". Biggest benefit is that this setup allows for control behind a closed cabinet. But if I had an AVR or even a soundbar in the living room, I'd still need a Harmony remote regardless of CEC.

I agree about Sony, Sharp, and Panasonic though. I just wouldn't exclude Samsung based on a feature just about everyone can easily live without.

O.P.: Have you contacted Denon about this?

Samsung builds an awesome display...
Having a great picture but lacking dependable operation and interoperability with other HDMI components takes the brand out of consideration...
In our AV install biz we do not sell/install/use products and brands with known problems..
If we have to send a tech back out to troubleshoot an HDMI issue, our reputation and customer goodwill is far more important..
Thats why one finds Samsung displays in Costco and the big-box retailers but are seldom used in the upmarket CEDIA world...

Just my $0.02...

 

[cpp]

U are confusing being an HDMI licensee and having product HDMI certification, 2 different things..
Having HDMI certification means that the product has been certified by the HDMI Testing Labs for HDMI compliance, HDCP standards and the most important point of HDMI component interoperability. Samsung bypasses the HDMI certification tests to save $ and time to market..
They do run some internal testing for interoperability but it is extremely limited... Cruise the various internet AV forums and U will easily find multiple complaints about Samsung and their lack of compatibility especially with other brands of HDMI components.

This site will give U more details..
Digital Content Protection
Note that the HDCP standards are very stringent were developed by Intel, the majority of Japanese brands have their products certified. Just trying to see what you are seeing..

Just my $0.02...

I see, interesting so why is Samsung Electronics on the HDCP Licensed Adopters list, the HDCP 2.x Licensed Adopters list on that website you provided

 

[M Code]

I see, interesting so why is Samsung Electronics on the HDCP Licensed Adopters list, the HDCP 2.x Licensed Adopters list on that website you provided

As I posted previously..
Being licensed simply means they buy approved chips and pay the respective license fees.. The real world challenge is how do the Samsung products interface with other HDMI products..
This is where the component interoperability testing is a pertinent part of the certification approval process, note that certification is not mandatory...
HDMI, HDCP protocols and the digital encryption are quite complex and certain issues such as software timing are crucial especially when connecting through an AVR HDMI repeater. The connection of an HDMI source component into an HDMI sink product (display) is quite simple, but HDMI In and then HDMI Out of an AVR is a far greater, complex challenge..

Just my $0.02...

 

[cpp]

As I posted previously..
Being licensed simply means they buy approved chips and pay the respective license fees.. The real world challenge is how do the Samsung products interface with other HDMI products..
This is where the component interoperability testing is a pertinent part of the certification approval process, note that certification is not mandatory...
HDMI, HDCP protocols and the digital encryption are quite complex and certain issues such as software timing are crucial especially when connecting through an AVR HDMI repeater. The connection of an HDMI source component into an HDMI sink product (display) is quite simple, but HDMI In and then HDMI Out of an AVR is a far greater, complex challenge..

Just my $0.02...

Ok, so where on that site you linked to show that Samsung is not "certified as you say , that's all I'm asking because I can't find it. And those bold notes I added came from the site you linked me to show Samsung Electronics..

 

[M Code]

Ok, so where on that site you linked to show that Samsung is not "certified as you say , that's all I'm asking because I can't find it. And those bolded notes I added came from the site you linked me to.

Check under HDCP Products..
Look for Sink products, these are displays..
Listed by brand..

Also U can find that there HDMI Testing centers in Japan, India, Korea, (3) in China so multiple locations are available. These are managed by Silicon Image who was the originial silicon supplier for the 1st HDMI chips.

As I mentioned previously, HDMI certification has multiple parts, 1 is to validate the product meets HDMI and HDCP specifications, the other one is the HDMI interoperability component testing. The product test is expensive (>$10K) and takes a couple of weeks, Samsung simply sidesteps this to save $ as to ship their products out sooner.

The general consumer has no idea about this behind the scenes HDMI testing/certification process, but since we do this for certain major audio, video and multi-media brands..
We know the process very well..

Just my $0.02..