I absolutely HATE trying to help people with stuff like this over the phone, whenver I try to explain something, I use terms that they don't understand, but I'm just calling things what they are... I mean what am I supposed to say, plug the cord thingy into the colored hole looking thing on the back of the box with all the lights? They never undersand what I tell them, and even if they do, they still can't seem to get it right most of the time, it's so much easier to just do it in person. Luckily for me, my folks don't live too far away, and half the time I'm over there I have to fix some settings on thier AV gear, or take a look at the computer for one thing or another. At least they have a dvr they can use, it's so much easier for them than setting a vcr to record. My parents at least have a 42" HDTV, and a DirecTV HD DVR, but of course I had to go behind the installer and reroute the cables so the dvr fed into the receiver, those people either don't know what they are doing, or most likely they aren't allowed to tamper with customers current gear in any way, which for a lot of people means that they aren't properly utilizing the equipment they have to the fullest.