SVS Customer Service Rocks

[XEagleDriver]

One of my pair of SVS PC-2000 Pros stopped powering on. I trouble shot and discovered the power cord died.

Wrote SVS tech support using their web form to explain situation and ask for help.

In less than 12 hrs they wrote back and are sending new cord, no muss, no fuss.

Rare to find such responsive CS these days, kudos and thanks!
Cheers,
XEagleDriver

Correspondence below:

Sent from my iPhone using Tapatalk

 

[lovinthehd]

How did the power cord fail?

 

[XEagleDriver]

How did the power cord fail?

Unknown, but I think it developed an internal short which caused the Panamax to shutdown that bank of outlets.

Was not recently moved, no visible pinch point, not reconnected or anything.

I do feel lucky nothing was damaged and the protection feature on a nearly 20 year old piece of kit did its job!
Weird huh.


Sent from my iPhone using Tapatalk

 

[lovinthehd]

Unknown, but I think it developed an internal short which caused the Panamax to shutdown that bank of outlets.

Was not recently moved, no visible pinch point, not reconnected or anything.

I do feel lucky nothing was damaged and the protection feature on a nearly 20 year old piece of kit did its job!
Weird huh.


Sent from my iPhone using Tapatalk

Any autopsy upcoming? Under the use conditions you describe and especially with the cirumstances you mention just curious what a teardown might reveal.... Glad SVS made it painless for you.

 

[Bobby Bass]

One of my pair of SVS PC-2000 Pros stopped powering on. I trouble shot and discovered the power cord died.

Wrote SVS tech support using their web form to explain situation and ask for help.

In less than 12 hrs they wrote back and are sending new cord, no muss, no fuss.

Rare to find such responsive CS these days, kudos and thanks!
Cheers,
XEagleDriver

Correspondence below:

Sent from my iPhone using Tapatalk

Agree that SVS customer service is excellent. Haven’t had anything fail but they are very responsive and quick to make things right from my experience with their subs and cables. Good luck with your repair!

 

[Hobbit]

I've had good experience w;ith their customer support in the past. Fortunately, I never had either of my subs fail.

 

[Chesapeake HT]

No failures, but some ordering challenges. They made it all more than right when all was said and done. Great people for sure!

 

[XEagleDriver]

Any autopsy upcoming? Under the use conditions you describe and especially with the cirumstances you mention just curious what a teardown might reveal.... Glad SVS made it painless for you.

Good idea, unfortunately I tossed it as soon as I identified it as the culprit.

I did not want to forget which black power cord was bad and cause any self inflicted turbulence


Sent from my iPhone using Tapatalk

 

[brian6751]

weird. I had a PC2000 Pro that had the power cable go bad as well. It's an epidemic!!! But seriously, what are the odds?

 

[bigbassdave]

They are great. I just ordered a pair of PB16 Ultras today partly because of how great they are.