Is AMX as big of a piece of **** as Crestron is?
Crestron is programmed, so it is a POS only if you have dealings with a lousy programmer. Cumbersome means a programmer that thinks like a programmer instead of an end user. As with many other manufacturers on the market, they have good product, and not so good stuff, depending on usage.
The TPMC-8x for example, is pretty nifty for a larger panel, but is kind of slow.
Their new TPS-6X is fast, and pretty sleek with 8 hour battery life.
I personally use the URC-MX850 combined with Crestron. The hard button remote gives me almost all the functionality I need for my normal viewing of home theater, and I only use the touchpanel if I want to setup my XM presets.
AMX is nearly identical across the board, and there is a reason not only why Crestron & AMX are used at major government and business installations, but why about half of their business is residential use - it's amazingly bulletproof once properly programmed and integrated with good gear.
The Crestron systems I have seen have been nightmares for programming, much to their hourly delight, and ultimately ended up being cumbersome for the end user. Plus the panels are super expensive and the remotes have bad battery life. And even the new wall units look like they are from the 80s... Then they came out with a newer battery for the big remote, that just looks like they put two batteries instead of one in the thing since its so lop-sided and heavy. Plus it runs Windows, so half the time the thing has the blue screen of death.
I could live without the MS Windows integration, but I've never seen a BSOD in my life with a Crestron panel. Perhaps you need to speak to a better integrator. I can tell you, in ten years doing this, I'm pretty well convinced that a great number of them really aren't very good and do NOT put themselves into customers shoes.
For me, 16 hours time gave me programming a 8-16 zone home audio system with 4-6 sources on 12 button keypads and one panel for setup, AND a home theater system with standard sources and lots of TV presets. Considering a system like that might run $30,000 - $50,000 installed with decent product and all the labor, the 16 hours spent programming aren't really all that much.
I've heard more than once "I hate AMX (or Crestron), our panel stinks" and everytime it's been because the programmer didn't know how to do their job well.
I'll try to post some screen grabs from my CommandFusion iPod interface for Crestron. I haven't spent enough time on it really and it's been for learning/fun more than practicality at this point.