Bought a Denon 3805 about 14 months ago and have been pleased overall. The remote supplied was one of their early offerings that many people had problems with in various respects. Last week mine, which had operated flawlessly, developed a slight problem. Looking at the warranty information, the remote was only covered for 90 days and the AVR for two years. I contacted Denon customer service, explained the problem, and asked how to go about purchasing a replacement. They told me to send in the remote and they would exchange it for the later model.....at no cost. Sent it to them and received a replacement in under a week. Pretty neat. Above and beyond the call of duty as I was ready to shell out the $150 for a new one.
Thank you Denon.
Mort