What are the odds of hidden shipping damage?

noneYet

noneYet

Enthusiast
FedEx dropped (off) a Behringer ep2500 yesterday, and the box had been... dropped. Dropped hard enough that one of the rack ears is bent about 45°. (To be fair, the shipper had not written "Heavy - do not drop" on all six faces.) :rolleyes: The amp was packed in a lightish corrugated box, and wrapped in two layers of bubble wrap - about 60% of which were popped when I opened it.

It was an ebay purchase. FedEx will take it back, and the seller and I will get our money refunded. But I still need an amp. So what I'm wondering is, IF it still works (I haven't tested it yet), what's the probability that there are hidden damages (e.g. things that quite didn't break, but got significantly fatigued). Common sense says, "hard tellin', not knowin'." But then I thought, maybe some ET can tell me either, "Nah, if it works it's probably fine," or "No, man, once it's sustained trauma like that, it's on borrowed time."

Obviously, I'm gonna let FedEx take it back. But if I can buy it back for shipping + ..., could it be a fair gamble? Thank you for your opinions, folks.
 
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slipperybidness

slipperybidness

Audioholic Warlord
My personal experience is that typically it's all or nothing. If it works after an obvious impact, then it will most likely keep on working fine. But, like you say, even if not damaged, it was almost certainly stressed, and that can show up later.
 
M

markw

Audioholic Overlord
If it works, odds are that it will continue to do so. But, it sounds like you've got your heart on gambling on getting it for only shipping, which seems like somewhat of a scam.

Either return it and be done with it of keep it if it works.
 
noneYet

noneYet

Enthusiast
Thank you fellows for your answers. And Moroni - sorry, I mean markw (I immediately smiled when I saw your avatar - Johnny Dangerously is great!), I gave the wrong impression. The real gamble is keeping an amp that clearly sustained real trauma. I would like to keep it and be happy, but I'm nervous. In fact, I very much want to just keep it, which is why I posted the question.

As far as trying to buy it again, for less, I don't aim to scam anyone. I am just weighing the option of using FedEx's policy to pay less for an item they damaged. If they would pay to have a tech check it out, I'd be even happier. But, that's not how they do it.

Thanks again - your reassurances help.
 
lsiberian

lsiberian

Audioholic Overlord
I'd imagine it's probably fine, but you could always open it up to take a peek. Internal damage from being dropped would be obvious.
 
noneYet

noneYet

Enthusiast
So that's twice, now, that I've read the word "obvious". (Once here and once in another forum, and not counting the instance in slipperybidness' reply, which was used in a different context. I can count these only because of the repetition, since I really don't know what "obvious" means - I know a few people who see all kinds of stuff that i would never have spotted, and almost everything I've ever noticed has seemed perfectly obvious. And the primary exceptions are those things that I want other people to think I am clever for having noticed.) :D That leads me to believe that folks generally think that if it's ok, it's ok. Which is what, in fact, I'd prefer. (Though I have to say it leaves me with a bad taste in my mouth. I hate to accept FedEx abusing my packages - and believe me, this is far from the first time. If I can get them to, I do think they should at least refund the $30 I paid them to bend my shiny new (used) amp.)

But, to return to the original point (for the benefit of anyone else who finds themselves in a similar situation, and who should absolutely examine the details of their own case and not just decide as I appear to be), consensus seems to be that if it's ok, it will be ok. I needn't be worried about micro-fractured solder joints, or pcbs that will prematurely fail, or (insert vague, worrisome possibility here).

I have cracked it open, and I saw nothing shattered, loose, or floating about. In fact, this thing looked like maybe I could treat it the way they did and not worry about it. I have plugged it in and powered it on, but that is as far as I can go until I get my order from PEx - this is my first piece of "balanced" gear and I have no XLR or TRS terminated cables.

Thanks again for the opinions, (even of those who may have read this, formed one, and chosen not to post about it). I appreciate your time, I sincerely do. And I apologize if you feel I'm too wordy; too wasteful with my words and your time. While I do try to be concise, I also try to be both detailed and light; wistful and whimsical - let us not forget that the printed word is forever. My aim is the mutual edification and entertainment of all mankind. In short, I try to give all the important details in poetically-prosaic fashion, and you should ignore as much of it as you like. And all that info is probably most relevant in the "Hi, I'm a new member forum," so I'll probably say something like that there - here I should just shut up.

Sorry for getting off track. And thanks again for your input, which proves without a doubt that you give readily of your valuable time. (All kidding aside - Isiberian, slipperybiddness, markw - I have read many of each of your posts, and I gotta say, I've seen each of you try to help people who (perhaps not unlike myself), did not always appear to deserve it. In fact, this is the second time already that Isiberian has tried to help me.):)

So thank you gentlefolk again, and I can hardly wait to give something back!
 
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Haoleb

Haoleb

Audioholic Field Marshall
If you opened it up and everything looks fine it should be fine. The biggest concern would be any obvious broken parts or solder joints that cracked. There is a video QSC put out where they threw some gear they make off the roof onto the pavement and used it. Including an RMX amplifier which is essentially the same amp that behringer copied with their EP amps. It would not take much to bend a rack ear with an amp like that. Electronics can be much more durable that most folks would expect. Of course... when properly engineered and manufactured of course.

 
slipperybidness

slipperybidness

Audioholic Warlord
If you opened it up and everything looks fine it should be fine. The biggest concern would be any obvious broken parts or solder joints that cracked. There is a video QSC put out where they threw some gear they make off the roof onto the pavement and used it. Including an RMX amplifier which is essentially the same amp that behringer copied with their EP amps. It would not take much to bend a rack ear with an amp like that. Electronics can be much more durable that most folks would expect. Of course... when properly engineered and manufactured of course.

You know, everything I've seen or read about QSC, I have always been impressed!!! They even sponsor a couple of the bars/clubs in Austin Tx.

Behringer blatantly copying a competitor's design? That is their business model, right :rolleyes:

Yeah, solid state components in particular are very robust to mechanical shock (maybe not so much to static discharge).
 
highfigh

highfigh

Seriously, I have no life.
When FedEx is involved, the chances are pretty good, in my experience. I try to avoid them and I'm glad Parts Express started using UPS again.
 

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