Sadly, I was the recipient of an audio item that was damaged in shipment by the USPS. Since addressees can file claims, I put one in the queue about 2 weeks ago via their Web site along with pictures of the damage and all the infromation that I had. About a week ago, I get a letter asking for me to provide an original copy of the receipt showing the article number, postage and to ensure that the receipt had clearly stated that insurance was purchased for the shipment.
I'm currently working with the seller to get the necessary information gathered; however, this is where the glitch comes into play. The seller/shipper used the USPS Click-N-Ship service, paid for the postage, insurance and printed the label from his personal computer. Yet, the USPS wants me to provide a receipt from the post office proving the information they're asking for?
Ugh! I've filed claims with FedEx before (as the seller/shipper) and never experienced any issues like this. FedEx was a breeze to work with. Clearly, the USPS wants to think and act like they're in the 21st Century, but they're still in the 18th Century.
